This post is more than 5 years old
2 Posts
0
49921
XPS One 2710 USB Devices Failing
I have been troubleshooting this problem for several months with no luck. My system is a XPS One 2710 BIOS Ver A12 with all the device drivers current. The system is running WIN 8.1 Ver 6.3.9600 Build 9600 updated with all current Microsoft updates and patches.
Last year I purchased two 1TB Seagate external hard drives to use as a local backup (Each drive to contain different files). Both are USB 3.0 with proper cables which I plug into the rear USB ports on the XPS. When I boot the machine up Windows reports all USB Devices working (printer, scanner, both ext Hard Drives). Anywhere from 10 mins to 2 hours and sometimes longer, I hear the computer beep and in the lower left corner a message pops up saying a USB device has failed. (Printer and other devices are not affected and continue to work). I check in device manager for the drives and it tells me "Unknown USB Device (Device Descriptor Request Failed)" The following are details on the failure:
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 4/9/2015 3:26:34 PM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Doug-Desktop
Description:
Device USB\VID_0000&PID_0002\5&1a5166b6&2&4 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Status: 0x0
Event Xml:
schemas.microsoft.com/.../event">
411
0
2
0
0
0x2000000000000000
2191
Microsoft-Windows-Kernel-PnP/Configuration
Doug-Desktop
USB\VID_0000&PID_0002\5&1a5166b6&2&4
usb.inf
{36FC9E60-C465-11CF-8056-444553540000}
0x2b
0x0
The machine requires a full system reboot to clear this error.
USB selective suspend setting is Disabled
Any ideas would be greatly appreciated. I have run out of ways to troubleshoot this problem.
RoHe
10 Elder
10 Elder
•
44.3K Posts
0
April 11th, 2015 20:00
Have you checked the Power Management tab for each USB root hub in Device Manager?
If the box: "Allow PC to turn off this device..." is checked, uncheck it and click OK. Repeat for all USB root hubs and then reboot. See if that helps.
There have been reports that this is a Windows issue that can be "fixed" by editing the Registry. You can google for that info and you edit the Registry at your own risk...
RoHe
10 Elder
10 Elder
•
44.3K Posts
0
April 17th, 2015 11:00
The devil is always in the details...! :emotion-4:
Glad you've got it sorted now.
CPO Doug
2 Posts
1
April 17th, 2015 11:00
:emotion-1: Thank You. I took your advice and looked again at the power management settings on each of my USB Hub devices. I was surprised to find two of them still checked (Generic SuperSpeed USB Hub and one of the Generic USB Hub's). I was sure that I had unchecked all of my settings but I guess not, I did uncheck them now and it has fixed my problem. All of my drives have stayed connected for the last 4 days. Thank you again for pointing me in the right direction.
Doug