km632 wireless keyboard shift key not working

Hi avvylee,

Please share the system model and operating system installed. Also, share if the Dell KM632 Wireless Keyboard was purchased along the system or was it purchased separately. Please try using an alternate wireless or USB keyboard and check if the shift keys work.

Try booting the system to Safe Mode and check if you are able to use the keyboard there. Here are the steps:

• Restart the system and immediately start tapping the 'F8' key to enter the 'Windows Advanced Option Menu'.
• Use the 'Down Arrow' key to highlight the 'Safe Mode or Safe Mode with Networking' option. Press the 'Enter' key.

Please reply with the information. I'll be happy to assist further.

Hi,

I need help I bought Dell KM632 combo but it is not getting detected through my HP laptop as always an error code 43 like "Windows has stopped this device because it has reported problems. (Code 43)" and through troubleshooting got below mentioned message:

Windows has detected a problem with Unknown Device.

Device information
Name: Unknown Device
ID: USB\VID_0000&PID_0000\5&368192D&0&1
Error code: 43
View device details
Completed
View details about Unknown Device and check if there is a solution available.

Problem with PnP devices
Detected
Detected
There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices.

Thanks in advance for your help .