msgina.dll failure/trying to reinstall Windows XP

Question

The other day, I had turned on my computer and found that several windows popped up saying "bad image", etc. and then the last one was:

User Interface Failure:
The Logon User Interface DLL msgina.dll failed to load.
Contact your system administrator to replace the DLL, or restore the original dll.

Now, I've already tried the 2-part resolution article on the Microsoft Support website, but my last good configuration just repeats the same messages.

I've settled with reinstalling/repairing Windows XP, however, when I reboot my computer, the computer won't read the disk and it seems just to continue with the same message and restart phase. What should I do to finally log onto my computer and fix this?

ejn63 · Answer

Start with the Dell diagnostics - run a surface test of the hard drive. F12 at boot or use the CD if you have it.

eastgrl88 · Answer

I ran the IDE diagnostics test; Drives 1 and 3 said there was no IDE Device.  What does this mean?

Denny Denham · Answer

eastgrl88, What model is your Dell? It may not have IDE drives. To resolve the reinstallation problem, you must set the CD-ROM drive as the first boot device. See here.

eastgrl88 · Answer

Got an advanced software technician to help; my computer is now being cleaned of all its files (forgot to backup most of them, oh well:smileysad:) and perhaps it will finally work.  Thanks to everyone, though, for their input!:smileyhappy:

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msgina.dll failure/trying to reinstall Windows XP

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