cleatus45
2 Iron

optiplex 5050 crashes on IE opening

getting this on the 5050 (only so far)

we open up one of our business software programs and IE immediately crashes

this seems to do with an update, but not sure which one

if we re-image the PC, the program works fine.  its not till after our system pushes all the updates does it then crash at program opening

just throwing this out there to see if anyone else may have this

oce department thinks it may be related to adobe flash or something.  same dept found that is they open two tabs at IE startup, it crashes...so they changed it to one tab and it works

possibly this program is "opening two tabs" ...dunno

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10 Replies
speedstep
6 Thallium

RE: optiplex 5050 crashes on IE opening

This is not a Dell support Question.

"business software programs" depend on Java and Flash and Dotnet 2.0 3.5 etc.

So the "business software program makers need to support this."


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cleatus45
2 Iron

RE: optiplex 5050 crashes on IE opening

well, it only happens on the 5050...

all our other (dell) pcs are fine...

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RoHe
6 Indium

RE: optiplex 5050 crashes on IE opening

Version of Windows?

Ron

   Forum Member since 2004
   I am not a Dell employee

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RoHe
6 Indium

RE: optiplex 5050 crashes on IE opening

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speedstep
6 Thallium

RE: optiplex 5050 crashes on IE opening

Microsoft is not pulling Skylake systems forward with Windows 7.

This means windows updates like the latest patch for IE will fail.

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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vtoy116
2 Iron

RE: optiplex 5050 crashes on IE opening

See the Dell document in the link below, it states that Microsoft originally indicated Skylake support would end in 2017 for Windows 7. On March 17, 2016, Microsoft announced they extended this support through July 2018 then extend it again until January 14, 2020. Systems listed includes the OptiPlex 5000 Series (5040, 5050).

http://www.dell.com/support/article/us/en/19/sln300777/dell-support-for-windows-7-and-81-on-the-skylake-chipset?lang=en

You may have better luck if you post your question to the Software & Operating Systems support forum.

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cleatus45
2 Iron

RE: optiplex 5050 crashes on IE opening

IE7 64

again, its only happening on our 5050's...

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RoHe
6 Indium

RE: optiplex 5050 crashes on IE opening

Don't understand "IE7 64". Do you mean Win 7?  IE should be version 11.0.9600.

You may have to install all the updates, one at a time, and reboot and test, to see if you can find the one that's affecting IE11 on this system.  Then uninstall that update and hide it in Windows Update.

Have you tried disabling all add-ons in IE?  Tools>Manage add-ons

Ron

   Forum Member since 2004
   I am not a Dell employee

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cleatus45
2 Iron

RE: optiplex 5050 crashes on IE opening

lol--whoops...musta had the drank on when I posted.

Windows 7 64 Ent N, IE11

FYI-- found that the MS update "2017-09 preview rollup" fixes the issue.  Not sure the actual cause of the issue though.

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