outlook express problem, help please.

Question

Hi, For some strange reason, I can get my e-mail. but when it comes to forwarding and/or replying it fails. My incoming mail is 'pop3.norton.antivirus. and it says my outgoing mail (smtp) is 'mail.suite224.net' My e-mail addy is sjohnson28@suite224.net. when i try to forward or reply it tells me it failed because: server rejected,the senders email address was sjohnson@suite224.net. subject account suite224 internet server mail suite224.net' protocol smtp, server response '537 sjohnson@suite224.net unknown user account port25 secure (ssl) no server, error 573, error # 0x800ccc78 to me none of that makes any sense. Except i can see that the number 28 is missing in my e-mail addy in the error message. I went in to accounts and retyped my addy and hit apple but that did not change it. ANy help would be greatly appriciated. thanks! Sweetrose i have a Dell Demension L700cx. outlook express window ME and so on.................... Message Edited on 01/29/02 10:06PM by sweetrose3

sweetrose3 · Answer

hi mike.No i dont open emails that i don't trust. Thanks for ur help, although i was hoping it would be something alittle easier then that. Im too tired tonight so i will write all that down and try it tomorrow. Thank-you

sweetrose

MikeA1073 · Answer

To be thorough i would do the following.

Uninstall Norton AV (or the whole suite of norton utilities)

Remove your email account(s) [I doubt it will delete your messages because with POP3 accounts it normally downloads them locally)

Maybe reboot....

Then setup your email account(s) with the default POP3 and SMTP server address (provided by your internet service provider) and test your email account before installing Norton

If that works...then install Norton again. It will then see your email account info and enable the autoprotect feature.

Just be careful of the few new messages you recieve---they wont be protected by NAV until it is installed again. Dont worry though-You dont open messages when you dont know where they came from-Right.....

Good luck
Mike

Denny Denham · Answer

sweetrose3,

Norton shouldn't cause a problem with outgoing messages. When I have had difficulties with it, I was unable to receive messages. I reset my POP3 server to my ISP's server, received my emails, then reenabled the Norton server.

When you change your name in Accounts, did you change it on both the General and Servers tabs?

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