printer won't print with new computer

thanks so much. I have windows 8.1 and it is a 64 bit. Is that what you mean?

How do I do this I have avast-Please check the antivirus software and give exceptions to the printer files, can you tell me how to do that? I will try and find a different usb  cable.

Open Device Manager in Windows and expand the list under USB. Double-click a USB root hub and then click its Power Management tab. UNcheck the box "Allow PC to turn off..." Repeat for all USB root hubs and exit Device Manager.

Now open the Power options screen in Windows 8.1. Select the active Power plan and click the link to change settings. On the next screen, click the link for Advanced Options. Look for USB in the list at the left and DISable USB Selective Suspend. Save the change to the Power plan.

Reboot and see if that helps solve the problem.

Hi perplexeds,

Thank you for writing to the Dell Community Forum.

Please check the antivirus software and give exceptions to the printer files. Check if you can use a different USB cable to connect to the computer. Let us know the version of Windows OS you’re using on the system.

Kindly get back if there are any further queries.

Open Avast and go to settings> active protection> file system shield> customize> and check for the printer files and place a check on X (Execute to run the files). Also check with another USB cable.

Kindly get back if there are any further queries.

thanks so much.

great directions. I found this

Open Avast and go to settings> active protection> file system shield> customize>

I clicked on everything under that and do not see check for the printer files and place a check on X (Execute to run the files) would it be in another place or am I overlooking it. Thanks again.

Please check for the files using this link http://bit.ly/299VxUc, from Lexmark support. You may also open Avast from the Windows system tray, select Avast Shields control> Disable until computer is restarted. Check if your able to print and if you're able too then add the files from the Lexmark support to the exclusion list. Have you tried with a different USB cable?

Kindly get back if there are any further queries.

thanks so much.

I am sorry I don't know how to find my files

on my windows firewall it shows private and public network settings they are both on.

private network is NOT connected and public is, do I change that and how?

under allow apps there are 6- 2600 series server- 4 or checked under name

over to the right under private 2 or checked and under public 4 are checked.

yes I replaced cord and I still had to restart computer. I don't understand why it works a couple of times and then I have to restart. I have a feeling it has to do with the firewall settings in windows, is that possible? Thanks so much

Thanks for the update. As we have eliminated the USB cable now. Request you to completely uninstall the printer software and drivers, ensure there is no copy of the printer is left on the system. Disconnect the USB cable from the system. Download the driver using this link http://bit.ly/29sa3we. Restart the system and run the downloaded file. Connect the USB cable, only when it prompts you to connect during the software installation. If there is any popups from your antivirus software for the printer files, please allow. Please try this out and keep us posted on the status.

thanks so much, the software is in that download  NOT just driver correct? Just making sure before I uninstall my old one.Also how do I  ensure no copy remains.

Thanks again for your help.

Please uninstall only the Lexmark printer software, which includes the drivers. Go to the devices and printer folder and check there is no copies left after uninstalling the printer. You're welcome and let us know how it goes.

Hi Perplexeds,

Following up to check the status of you printer. Please get in touch with us for any concerns.

Regards,

DELL-Prajwal N

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