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9574
HD 5450 video crashing
I have a 2 week old 580s with ATI5450 video card them is the vid crashes 8-10 times a day minimum. Error reports have been sent to microsoft and ATI with no luck. have found similar post here with no solutions. Drivers are up to date need help on this ASAP
580s
3 Posts
1
April 5th, 2011 06:00
Thanks Chris done all that with no luck, Went to the ATI site and downloaded the complete Catilyst Control Center took 2 try's but finally got it to load so far so good no crashes in 2 days. THANKS FOR YOUR TIME AND INPUT 04/05/2011 UPDATE problem seems to be fixed. ATI software seem's to have fixed? must have been a bad upload @ DELL
Mary G
4 Operator
4 Operator
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20.1K Posts
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March 30th, 2011 15:00
Reports to MS and ATI are useless. That's only to help MS, not you. You need to contact Dell Support directly since this is not a good out of the box experience. The video card might need to be replaced or worse.
This is a user to user forum, not Dell Support.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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March 31st, 2011 19:00
580s,
Before getting the video card replaced, do the following -
* Turn the PC off
* Unplug the power cord from the back of the PC
* Disconnect the monitor from the video card
* Remove the case cover
* Remove and reseat the video card
* Disconnect and reconnect all other PC plugs, cables, and memory sticks (The memory sticks should click when fully inserted)
* Close the case cover
* Reconnect the monitor to the video card
* Reconnect the PC power cord
* Power on the monitor and then the PC
If it still has issues, contact Support and get the video card replaced.
580s
3 Posts
0
April 1st, 2011 11:00
Thanks Chris done all that with no luck, Went to the ATI site and downloaded the complete Catilyst Control Center to 2 try's but finally got it to load so far so good no crashes in 2 days. THANKS FOR YOUR TIME AND INPUT
justnikky
1 Message
1
April 5th, 2011 02:00
You can download a program called Whocrashed.
Awesome program. Diagnose blue screen errors/crashes and give direct cause and fix.
has never failed yet.
Good luck :)