Could you please avoid to open a lot of threads to the same problem please.
At first, please check the diagnostic led / power led of your optiplex:
Which color has the power button at your optiplex? If its amber there should by an blink code like described below:
Amber Blinking Pattern
Problem Description
Suggested Resolution
2,1
Bad Motherboard
Replace the motherboard.
2,2
Bad Motherboard, Power Supply or Power Supply cabling
If customer can assist to troubleshoot, narrow down the issue with PSU BIST Test, reseat cable.
If nothing works, replace the motherboard, power supply or cabling.
2,3
Bad Motherboard, Memory or Processor
If customer can assist to troubleshoot, narrow down the issue by reseating memory and swapping an available known good memory.
If nothing works, replace the motherboard, memory or processor.
2,4
Bad coin cell battery
If customer can assist to troubleshoot, narrow down the issue by swapping a known good coin cell battery if available.
If nothing works, replace the coin cell battery.
2,5
BIOS Checksum Failure
System is in Recovery Mode.
Flash latest BIOS version. If problem persists, replace the motherboard.
2,6
Bad Processor
CPU configuration activity is in progress or a CPU failure was detected.
Replace the processor.
2,7
Memory failures
Memory subsystem configuration activity is in progress. Appropriate memory modules were detected but a memory failure has occurred.
If customer can assist to troubleshoot, narrow down the issue with reseating memory and swapping a known good memory if available.
If nothing works, replace the memory.
3,1
PCI Device or Video subsystem failures
PCI device configuration activity is in progress or PCI device failure was detected. If customer can assist to troubleshoot, narrow down the issue by reseating PCI card and removing one by one to determine which card failed.
If identified the PCI card failed, replace the PCI Card.
If none of the PCI Cards failed, replace the motherboard.
3,2
Video Subsystem failure
Video subsystem configuration activity in progress or video subsystem failure.
If customer can assist to troubleshoot, narrow down the issue by removing one by one to determine which card failed. If identified the card failed, replace the card.
If none of the card failed, replace the motherboard.
3,3
No Memory detected
If customer can assist to troubleshoot, narrow down the issue by removing one by one memory to determine which one failed and swapping to a known good memory if available to confirm.
If identified the memory failed, replace the memory.
If none of the memory failed, replace the motherboard.
3,4
Storage Subsystem failure
Possible storage device configuration in progress or storage subsystem failure.
If customer can assist to troubleshoot, narrow down the issue by removing one by one storages on motherboard to determine which one failed.
If identified the storage failed, replace the storage.
If none of the storage failed, replace the motherboard.
3,5
Memory configuration or incompatible error
Memory subsystem configuration activity is in progress. No memory modules were detected.
If customer can assist to troubleshoot, narrow down the issue by removing one by one the memory on motherboard to determine which one failed. Also, combining the configuration to validate appropriate combination.
If identified the component failed, replace the component.
If none of the component failed, replace the motherboard.
3,6
System board failure
Fatal system board failure detected.
If customer can assist to troubleshoot, narrow down the issue by removing one by one the component on motherboard to determine which one failed.
If identified any of the component failed, replace the component.
If none of the component failed, replace the motherboard.
3,7
Possible memory failure
Memory subsystem configuration activity is in progress. Memory modules have been detected but appear to be incompatible or in an invalid configuration.
If customer can assist to troubleshoot, narrow down the issue by removing one by one the memory on motherboard to determine which one failed.
If identified the memory failed, replace the memory.
If else, replace the motherboard.
It can be helpful to reset your bios via the jumper at the systemboard
Use the jumper from pin 2 and set it to the pins number 1. Wait few seconds. Than set the jumper again to pin 2 and try to turn on your unit.
Greetings
Tom
PS: its an german speaking community - can we proceed in german?
DELL-Tom G
9 Legend
•
5.4K Nachrichten
0
December 20th, 2016 01:00
Hi,
Could you please avoid to open a lot of threads to the same problem please.
At first, please check the diagnostic led / power led of your optiplex:
Which color has the power button at your optiplex? If its amber there should by an blink code like described below:
If nothing works, replace the motherboard, power supply or cabling.
If nothing works, replace the motherboard, memory or processor.
If nothing works, replace the coin cell battery.
Flash latest BIOS version. If problem persists, replace the motherboard.
Replace the processor.
If customer can assist to troubleshoot, narrow down the issue with reseating memory and swapping a known good memory if available.
If nothing works, replace the memory.
If customer can assist to troubleshoot, narrow down the issue by reseating PCI card and removing one by one to determine which card failed.
If identified the PCI card failed, replace the PCI Card.
If none of the PCI Cards failed, replace the motherboard.
If customer can assist to troubleshoot, narrow down the issue by removing one by one to determine which card failed. If identified the card failed, replace the card.
If none of the card failed, replace the motherboard.
If identified the memory failed, replace the memory.
If none of the memory failed, replace the motherboard.
If customer can assist to troubleshoot, narrow down the issue by removing one by one storages on motherboard to determine which one failed.
If identified the storage failed, replace the storage.
If none of the storage failed, replace the motherboard.
If customer can assist to troubleshoot, narrow down the issue by removing one by one the memory on motherboard to determine which one failed. Also, combining the configuration to validate appropriate combination.
If identified the component failed, replace the component.
If none of the component failed, replace the motherboard.
If customer can assist to troubleshoot, narrow down the issue by removing one by one the component on motherboard to determine which one failed.
If identified any of the component failed, replace the component.
If none of the component failed, replace the motherboard.
If customer can assist to troubleshoot, narrow down the issue by removing one by one the memory on motherboard to determine which one failed.
If identified the memory failed, replace the memory.
If else, replace the motherboard.
It can be helpful to reset your bios via the jumper at the systemboard
Use the jumper from pin 2 and set it to the pins number 1. Wait few seconds. Than set the jumper again to pin 2 and try to turn on your unit.
Greetings
Tom
PS: its an german speaking community - can we proceed in german?