EqualLogic 4100x Controller not fuctioning or installed

Only 1 controller at a time will ever be active, but the standby controller will still post on power-up and show some info via the serial cable.

OK.  Just wanted to make sure the cable/setting were correct.

If you attach to the secondary, then remove and re-insert you might see some diagnostic info that will helpful to support.   I would capture that output for when you call in.

You mentioned running setup.  Has this array been up and running then the CM failed or you are just setting it up now?

If it wasn't running when failed,  I would check the secondary CM to make sure the CF card is even there.  

Have you tried reseating the compaq flash card?  

When you connect to the active CM via the serial port, does that work?   Just to make sure your settings and cable are correct?

Yes I know that when you serial into the passive controller it has limited functionality and you are required to serial into the active. It doesn't even prompt when serialled in so a support call for me I think :-(

Thanks

I haven't no, but I can serial to and setup/initialise the array. I can get onto the GUI and that's where it says in the members controller section under Control Module Slot 0 'Contol Module is not installed' in red letters.