Unsolved
This post is more than 5 years old
12 Posts
0
100734
May 14th, 2013 03:00
Hung on array initialization
Hello,
I'm seeing symptoms very similar to http://en.community.dell.com/support-forums/storage/f/3775/p/19486161/20275340.aspx but this is on an array that should be working fine. It was removed from a service a while ago by a simple powerdown and not a clean shutdown. But it should be able to cope with what amounts to a power failure, right?
The array is a PS5000e.
On bootup from the CLI I'm told the array is "The storage array is still initializing. Limited commands will be available until the initialization is complete. Please try again later." but it has been in that state for over a week now. Running the setup command gives the following:
CLI> setup
Group Manager Setup Utility
It appears that setup was run previously, but it did not
complete. Restarting setup.
Initializing. This may take several minutes to complete...................
*** Database is not functional. The setup utility has failed.
Please try again.
A reboot (clean!) doesn't help matters, and all disks are in place. Any thoughts on how I might be able to get this array live again?
Merlin83b
12 Posts
0
May 14th, 2013 07:00
Definitely connected to the active control module. I believe reset resets the array, losing all configuration? That's certainly what your colleague says here: en.community.dell.com/.../20275862.aspx - something I'd rather avoid!
Perhaps I should try it with only one controller installed?
Joe S586
7 Technologist
•
729 Posts
0
May 14th, 2013 07:00
Are you connected to the passive control module? If so move the serial cable to the active control module to complete the setup. You may need to run the reset command again, then switch the seral cable to the active control module to complete the setup.
-joe
Merlin83b
12 Posts
0
May 14th, 2013 08:00
It was powered off for a couple of weeks at most.
Sadly support has expired on the unit, but surely there's a resolution - it can't simply have lost terabytes of data because it was powered down - I'd be happy (though disappointed) with a bit of loss if the rest became accessible.
Joe S586
7 Technologist
•
729 Posts
0
May 14th, 2013 08:00
Sorry about that... thought you were trying to reset the array! So you just powered up from a (non-clean)powerdown right?
-joe
Merlin83b
12 Posts
0
May 14th, 2013 08:00
As per the post I linked to, the diag command just hangs at 5/15 - I was hoping to get something useful from there.
Merlin83b
12 Posts
0
May 14th, 2013 08:00
Yep, just powering up from a non-clean powerdown. Currently trying to avoid resetting the array!
Merlin83b
12 Posts
0
May 14th, 2013 09:00
Somewhat out of date: 5.0.2