One drive in the array is not approved

Question

We have an Equallogic PS4100x in production. Few days ago one of the drives failed and we ordered an original Dell HDD for this device. When we replaced the damaged one for the new one, the console says that the drive is not approved. We checked the documentation and just could find that that happens when there are firmware issues when the drives are not original (not coming from Dell) or are not alike. The other thing is that when I try to add it to the array, the option 'Add to array' is gray out. Any help would be appreciate it, thanks!

thiago.abm · Answer

Hi there,

I'm facing same problem. I replaced a HDD MHWN8 Dell 600-GB 6G 10K 2.5 SAS (Equallogic qualified part with FW EN06) for a 0G11X0 Dell EQL 600-GB 10K 2.5 SAS PS4100 one (Equallogic qualified part with FW FN00) and received warning as per below:

WARNING event from storage array Storage01-farm57

subsystem: SP

event: 28.3.51

time: Thu Mar 30 18:49:57 2017

Warning health conditions currently exist.

Correct these conditions before they affect array operation.

More spare drives are expected.

An unauthorized drive has been detected and disabled.

There are 2 outstanding health conditions. Correct these conditions before they affect array operation.

-----------------------------------------

WARNING event from storage array Storage01-farm57

subsystem: SP

event: 32.3.28

time: Thu Mar 30 18:49:57 2017

The drive at enclosure 0, drive 17 is not supported on this array. Contact your array support provider and provide the model number (ST9600204SS ) and serial number (6WN05K9W).

Somebody knows what could be the problem ?

Thank You !!!

thiago.abm · Answer

Hi Don, No, this array isn't under contract. FW revision is V7.1.5 (R408054) for all CMs. Is it supposed to work using different HDD, isn't is ? Thank You !!!

thiago.abm · Answer

Hello, But this PN G11X0 is compatible and supposed to work, right ? Thank You !!!

thiago.abm · Answer

I have MHWN8, Y4MWH, and 97XN6. Can you share with me how to check for the supported drives ?Thank You for your valuable help !!!

thiago.abm · Answer

Hello Don, Is it possible to share this list for compatible drives for PS4100X ? Problem has been solved using PN WY2TR Thank You for your help !!!

ECRIPPA · Answer

Hi Don,

We bought 4 disks from Dell USA to replace 4 failed disk on a PS6110XV.
The disks are dell disks with informations bellow

PN: 9FN066-058
Model Number: ST36500057SS
FW EE06

SAS 15K 600GK

The storage has 4 disks failed and when I put the new disk on array, I get the message "not approved".

There are messages "raid has lost blocks" on array.

How can I put theses disks to work?

Regards.

Ederson

ECRIPPA · Answer