The firmware is 5.1.2. The Dell switches are two 6224's stacked. We have two arrays (PS6000E and PS6000VX) and we have tempDB residing on the PS6000VX (RAID 10).
I will verify the configs of the switches and am planning on upgrading the firmware to 5.2.1 soon. How does this alleviate the I/O bottleneck as seen in the logs as "I/O requests taking longer than 15 seconds"?
If you are clicking “customer support” from within the Group Administrator GUI “Tools” menu, then you may not have a management network setup, and/or the array doesn’t have access the internet (since the link is to a URL outside of the SAN network).
To contact support either do one of the following, login to the support site, or call them directly.
To login to the support site, please use this URL: support.equallogic.com (valid support usename and pw required).
I have logged in to the support.equallogic.com and clicked on Log A Case. I then filled out the necessary information and clicked on Submit Case. I still receive the message "The page cannot be displayed because an internal server error has occurred."
dajonx
2 Intern
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294 Posts
0
February 13th, 2012 06:00
Good morning Don,
The firmware is 5.1.2. The Dell switches are two 6224's stacked. We have two arrays (PS6000E and PS6000VX) and we have tempDB residing on the PS6000VX (RAID 10).
dajonx
2 Intern
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294 Posts
0
February 13th, 2012 07:00
I will verify the configs of the switches and am planning on upgrading the firmware to 5.2.1 soon. How does this alleviate the I/O bottleneck as seen in the logs as "I/O requests taking longer than 15 seconds"?
dajonx
2 Intern
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294 Posts
0
February 13th, 2012 10:00
Ok thank you. I'll open a support case.
Joe S586
7 Technologist
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729 Posts
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February 13th, 2012 10:00
If you are clicking “customer support” from within the Group Administrator GUI “Tools” menu, then you may not have a management network setup, and/or the array doesn’t have access the internet (since the link is to a URL outside of the SAN network).
To contact support either do one of the following, login to the support site, or call them directly.
To login to the support site, please use this URL: support.equallogic.com (valid support usename and pw required).
The phone number for support is on the same page.
-joe
dajonx
2 Intern
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294 Posts
0
February 13th, 2012 10:00
I am receiving an internal server error when trying to open a case...
dajonx
2 Intern
•
294 Posts
0
February 13th, 2012 10:00
I have logged in to the support.equallogic.com and clicked on Log A Case. I then filled out the necessary information and clicked on Submit Case. I still receive the message "The page cannot be displayed because an internal server error has occurred."