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Analyze system for updates
Hello Dell Support team,
I have a xps13 , with windows 8 (64-bit) ..... when i get to dell "drivers and download" page ant then click on "analyze system for updates" after some minutes i face with below error:
We're sorry
There is no additional info about error , and i would like to know how i can resolve it.
Cheers
Mary G
4 Operator
4 Operator
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20.1K Posts
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July 5th, 2013 15:00
Also make sure to use Internet Explorer (with Protected Mode turned off) and not another browser. You don't really need to use the scanner. There are rarely ever any driver updates for a laptop so you should be able to determine if you need to update anything. Check the hardware listed in your Device Manager. Don't install updates if you are not having a problem. Remember the old adage--If it ain't broke..etc. You can really mess up a laptop by applying unnecessary updates.
hmht
6 Posts
0
July 5th, 2013 12:00
i see, so i joint to the club then ! :D
Robin3
807 Posts
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July 5th, 2013 12:00
Work in progress I'm afraid...lots of people (including me) in the same boat. Dell is supposed to be working on a fix. Watch this space!
In the mean time you could try a few steps
Right click on Dell Sytem Detect icon in system tray and choose "Exit"
uninstall both the bootstrap and Dell system Detect programs from Control Panel>add/remove programs
Remove startup entry created either via Msconfig or 3rd party app ie CCleaner
Empty Apps 2.0 folder C:\Users\AppData\Local\Apps\2.0
Restart PC and try analyse system for updates again
Didn't work for me and many others but worth a shot.
Robin3
807 Posts
0
July 5th, 2013 15:00
Pity Dell doesn't stick to that old adage too....Dell System Detect ver 4.0 was perfectly fine until they broke...sorry updated it lol
Robin3
807 Posts
0
July 5th, 2013 16:00
@hmht
Does that mean it is now working for you? I see you are using Windows 8. I wonder how many other Windows 8 users it is working for and how many Windows 7 users are still having a problem.
hmht
6 Posts
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July 5th, 2013 16:00
Yep, now it is working for me and it could detect 2 old drivers in my laptop.
hmht
6 Posts
0
July 5th, 2013 16:00
Thanks Mary, i use to check this feature always by Chrome, running it with IE made me smile ;)
libya2011
1 Message
0
September 20th, 2013 10:00
Hello
I have the same problem running the analyzer ....We're sorry, we were unable to analyze your system. Please return to the Drivers Home Return to