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ash3
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Backlit Keyboard is shown as non-backlit keyboard in BIOS

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Hi! 

I just purchased Inspiron 15 7000 7559. Backlit keyboard was working fine untill i updated my BIOS to 1.1.8 and now there in BIOS it is shown as non-baccklit keyboard. Keyboard lits up  on its own sometimes and when pressing keys it goes dark again.

Any idea whats the problem? 

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4 Replies

RE: Backlit Keyboard is shown as non-backlit keyboard in BIOS

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Hi,

Thank you for writing to us!

We would suggest you to check if the if you can load BIOS to defaults and then check if that helps.

Also private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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ash3
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RE: Backlit Keyboard is shown as non-backlit keyboard in BIOS

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Hey!

I also reset the bios and degraded it back to 1.0.3 but the problem persists and then i upgraded it to 1.1.7 and after updating it to it, in BIOS it was shown that keyboard is backlit and it worked for like two hours and then again it stopped working and again in BIOS it's listed as non-backlit keyboard.  

Thanks!

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RE: Backlit Keyboard is shown as non-backlit keyboard in BIOS

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Hi,

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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dsalido
Copper

RE: Backlit Keyboard is shown as non-backlit keyboard in BIOS

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I have the Same Problem on my XPS 14 L421X Bios A16

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