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17765
June 28th, 2015 12:00
Beeping sound when playing audio too loud
Hey all!
I have an Inspiron 3521, and have been using it for more than a year now. I haven't had any problems with it so far, but I have one annoying issue.
When I play an audio too loud, the whole system freezes, and I hear a beeping sound coming from the right hand sided speaker (right down corner of my device).
I hope this issue can be solved easily and doesn't need any serious or expensive to-do, because I'd like to sell this device in order to change to a Vostro 5470.
Looking forward to your soonest reply!
Gábor
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Jim Coates
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13.6K Posts
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June 28th, 2015 16:00
Hello. If you have been using a media player that is not Windows Media Player, try testing with WMP and see if the issue recurs. If it does then try the suggestion below.
The audio driver you are using now in your laptop is either a Realtek audio driver or the Windows native audio driver. If you are using the Realtek (it would have been pre-installed at the factory), perform the following steps to switch over to the native driver.
1. Open the Device Manager (type devmgmt.msc in the search box, or find it in the Control Panel).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]
If the problem disappears when using the native driver and WMP, then possibly you need to use a different version of the Realtek audio driver if you wish to use Realtek.
If you are using an audio player like VLC that can artificially boost audio the problem you are having might be a safeguard to prevent speaker damage.
cuccli
4 Posts
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June 28th, 2015 23:00
Thank you for your reply!
The problem is that, doesn't matter what I use, even when I'm on youtube or playing a game, the problem would show up during a loud noise. Even when I accidentally hit my device (a light push can be enough), I hear that beeping sound. Do ya think it could be a hardware problem?
Gábor
cuccli
4 Posts
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June 29th, 2015 05:00
It happens during the usage both of the native and Realtek driver, and in all conditions. For example: watching a movie (both on VLC or Windows Media Player, or KMPlayer), or playing a game, watching a YouTube video, listenning to music. So I don't think so it would be a software problem. I tried reinstalling the driver, unistalling it and let the computer install for itself from the internet.
Best wishes.
Jim Coates
6 Operator
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13.6K Posts
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June 29th, 2015 05:00
It's hard to say without knowing more details -- e.g., if it happens when using Windows Media Player, and if it happens when using the Realtek driver, and if it happens when using the native audio driver. Also. all testing should be done using an audio file on your local hard drive, not internet sounds, to exclude any possible browser issues.