I received my XPS 15 a week and a half ago, I've not experienced any problems so far, however recently (the past few days) once the laptop starts and I enter my personal login password the whole screen turns yellow, there's no task bar or anything. At first it would appear for a split second and now it seems to be at least 3-4 seconds before windows loads up normally, finds no errors or any other issues afterwards etc.
I thought this may have been a video card error due to the new Optimus technology however I have updated to the latest NVIDIA drivers (which I believe are 266.58) several days before this issue even started to appear. On the other hand this is not a constant issue either, happening around 60% of the time which leads me to confusion, I am not in anyway inexperienced with computers but I am neither a professional programmer/builder!
My system specs are the following:
So if anyone knows a solution/ the cause of the error to start with that would be highly appreciated and a great help!
Thanks in advance.
I have the same config, i5 - 560 nvidia 1gb, nvidia drivers 266.58 and windows 7 64 bit, and i don't have this issue, so i think it will be a graphics card problem or LCD problem. Call support center or run dell diagnostics software.
I am sorry to hear that you are having the problem with the XPS notebook. With all video problems the first thing to determine is if the problem lies with the video adapter or the LCD screen.
If you have one available connecting an external monitor to the system is a great way to test. If the picture is fine on the external monitor then you know it isn't a video card problem, otherwise if the external monitor has the same problem, then you know it isn't just the LCD that is at problem.
If you don't have an external monitor you can try running the BIST test. Start the system while tapping F12. If you can read the menu choose diagnostics. The PBA (Preboot assessment test) will start and after a few moments it will come up with a video pattern and ask you if all is looking good. Does the picture look good then? If not, fail the diagnostics by pressing "N" when prompted. The diagnostics will beep and give an error and then will likely start flashing random solid colors. Do you notice the problem after the system was giving the error beeps or do you see the solid colors? The trick about the BIST test is that prior to failing the video test the signal the LCD was getting was from the video card, after you fail the test the LCD itself will flash the solid colors to verify if the problem sprang from the LCD. So if you saw the solid colors after failing the video test then the problem lies with the video card, but after failing the test you didn't see the solid colors or the problem continued then it is a problem with the LCD screen.
If it turns out the LCD is at fault then a service will need to be set up to correct the problem.
If it turns out the video adapter is at problem reinstall the video drivers.
The video drivers can be found from the following links.
<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>
I know this must be frustrating for this to happen on a new system. Please let me know if you determine the problem is with the LCD or it is with the video adapter and reinstalling the drivers failed to resolve the issue.
Specialize in Laptops, Mobile Devices
I did not have a spare monitor so I did as you suggested and performed a BIST test, I had the block colours you described appearing on my screen, It passed the test so I suppose that the screen itself is fine and that the problem is caused by the graphics card.
I also installed the original drivers for the GPU's from Dell's website as you suggested and this too made no difference to the appearing yellow screen on start up (so I reverted back to the latest ones from NVIDIA).
The problem with this however is that because I have Optimus technology in my system how can we be sure if it is the i5's Intel HD graphics causing the problem or the physical NVIDIA Geforce GT 420M? I know that it is in fact the Intels HD graphics that powers Windows Aero and the majority of tasks whereas the physical GT 420M card powers bigger tasks such as gaming, video editing etc.
As you say this is terribly frustrating as I have only had the system in my possession for just over a week and have yet to do any major work on the system, I just fear that if things are going wrong when I am only lightly using it then what will happen when I need it most? I am sure this is just as minor problem, but it is really bugging me.
We know at least that it isnt the LCD screen. So is this something that only happens when you boot to Windows, and once Windows is loaded does it go away? Or are you able to boot to Windows at all? If you try to boot to safemode (start the system by tapping F8 and choose safemode from the window) do you get the yellow screen?
So if it is only somethinga that occurs when you boot the system and goes away once windows loads then this is likely caused by a program or device being loaded by the system. I would think back to just prior to noticing the problem and remember any applications that may have been installed. The program or device may cause the yellow screen. If it wasn't too long ago you can try a system restore. For more infomation for system restore please check out the following link.
If you never get a display other than the yellow screen but you was able to run diagnostics without the yellow screen then you may need to run a PC restore.
If you noticed the yellow screen even in diagnostics then the system board / video card will likely need to be replaced.
Specialize in Laptops, Mobile Devices
Yes this only happens once I boot windows, it only ever happens after I have put my password in, from going to the password section to loading windows the yellow screen is there then disappears.
I just booted in safemode and the yellow screen did not appear at all.
My system restore does not go back far enough to restore my system to a time before the issue arose, I tired to think of any programs / drivers I have recently added and uninstalled them however I still get the same yellow screen!
When I ran the BIST test earlier the yellow screen was not there so I am hoping I do not need to replace the system board / video card, I think tomorrow I shall restore my system using the factory image I made when I got the machine, it never had the yellow screen when I originally recieved it so hopefully this works, I shall keep you posted and let you know if I still get the yellow screen after I restore my pc or if I do not any longer.
Alright, so at least this sounds like it isn't a hardware problem, nothing on the system is failing. I would try system restore first, especially if you have a restore point saved just prior to when the system started booting to the yellow screens. I may save you from having to perform a PC restore which will require you to reinstall all the rest of your software. Please let me know how things turn out.
Specialize in Laptops, Mobile Devices
Unfortunatly I do not have a system restore point that goes back far enough to restore my system to a time before the yellow screens so my only option is to perform a full PC restore which will require me to reinstall all my software once more, this is rather annoying but it has to be done to see if the yellow screens disappear! I will start the PC restore now and let you know how it gets on soon.
Hi Terry, I restored my PC to the factory image and so far have had no yellow screens what so ever! However I am not finished installing all of my programmes etc so I will update you once again whether or not I get the screen once I am done, but so far so good!
A question I now have is....I tried to log into the forum here with my usual login details and it said that my email was not valid, however it IS the email I use as I have proof that I have received emails from here on it. So I tried to retrieve my password details to log in and got the same error. I then made a new account with the same email address and at the end it said that the email was in use! So I had to make this new account here with a different email address as it would not let me log in with my previous one, another thing I am confused at is how it let me have the same user name as my previous account! I think there is a problem from your end there just to let you know.