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DRIVER POWER STATE FAILURE
HI,
I have Dell Inspiron 15R N5010. Having a very unusual problem, once I close the lid of my laptop, and open it again, it doesn't come up to windows. Screen remains blank and sometimes it restarts with blue screen error i.e. DRIVER POWER STATE FAILURE.
Secondly, If I am using it, it works normally as if my wifi router is turned off.. wifi gets disconnected as normal but if I turn on my router again... it never connects to wifi again and it hangs.
Please follow the problem in detail::::
Bug check string :::: DRIVER_POWER_STATE_FAILURE
Bug Check Code::: 0x0000009f
Caused by driver::: ntoskrnl.exe
Caused by address::: ntoskrnl.exe+75b80
I can provide you the minidump file. Please help me in this regard.
Thanks,
Nasir
Robin3
807 Posts
1
August 14th, 2013 09:00
support.microsoft.com/.../2459268
DELL-Saharsh K
4 Operator
4 Operator
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1.5K Posts
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August 14th, 2013 10:00
Hi Nasir,
The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state. Please run diagnostics on the system to confirm hardware functionality. Here are the steps:
You may also follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.
The below shared actions might prevent an error like this from happening again:
Hope this helps. Please reply if you have any questions.
Abdul Shakoor N
3 Posts
0
August 16th, 2013 00:00
Hi Saharsh,
First of all, thanks for the help but I think I need more help because issue is not resolved yet. I ran the diagnostics as you mentioned. It didn't come up with any kind of errors. I have run the virus scan using Kaspersky Internet Security 2013 but no viruses at all. I ran the windows update but didn't detect any update for drivers. I checked the Dell website for updated drivers but it didn't come up with any. I tried what I could do well but everything in vain. nothing worked.
I think there is a problem with WI-FI driver. I give you the explanation step by step as follows:
1. Laptop is connected through wifi. working fine.
2. lets suppose, router got turned off. wifi will be disconnected from the laptop.
3. here is the problem, once the router will be on.. laptop will not connect to wifi... even I wouldn't be able to open the options for networking and sharing center.
4. Then, I will try to restart the system but It will be stuck at logging off screen... i.e. it will not restart unless or until I don't press the power button for a while to turn it off.
This is all the detail mate. Please help me. I'm literally fed up with this unusual behaviour of my laptop..
Thanks & Best Regards,
Nasir
DELL-Saharsh K
4 Operator
4 Operator
•
1.5K Posts
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August 16th, 2013 14:00
Hi Nasir,
This appears to be an issue with the Windows. I would recommend that you backup the data and restore the system back to factory settings. Please refer to the link http://dell.to/13nXHsM for steps.
Note: Backup the data as this process leads to data loss.
Hope this helps. Please reply if you have any questions.
Erik J Forbes
4 Posts
0
June 22nd, 2015 12:00
HI stranger,
It's Erik Forbes your old Dell Service Provider. Hope all is well.
sdw7sm
2 Posts
0
January 26th, 2016 08:00
I have an Inspiron 15-7568, and I have been having the issues mentioned here since taking it out of the box. (Driver state power failures, glitchy wi-fi) Whenever I try to restart/shut down the laptop, it crashes with a "driver state power failure", and the wi-fi keeps disappearing. (not simply disconnecting, the ability to connect to wi-fi actually disappears) What do I do?!
xbennett
2 Posts
0
February 15th, 2016 10:00
Any solutions on this? Having the same issue with the same model laptop.
sdw7sm
2 Posts
1
February 15th, 2016 10:00
I got my laptop to stop giving me that error by updating the drivers. I had to download them on another computer, and transfer them onto the laptop, due to the internet issues, but once I updated the drivers, the problem went away.
xbennett
2 Posts
0
February 15th, 2016 11:00
Thanks for the reply - I did figure out that the Intel wireless driver needed to be updated.