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JonathanSRoss

1 Message

17085

March 2nd, 2013 12:00

Dell Inspiron N5010 Mouse Not Working

Hello,

I own a Dell Inspiron N5010.  I am having a problem with the mouse, both the touchpad, and when I plug an external mouse in (although the problem seems to occur with somewhat less frequency when I am using the external mouse).  The computer is having trouble recognizing mouse clicks.  Sometimes it recognizes them properly, sometimes it responds to left clicks as if they were right clicks, and sometimes it does not respond to them at all.  The problem seems to be worse when I am using  a web browser, but it occurs consistently.  

Has anyone else encountered this problem, or have any idea as a solution?

DELL-Vikram M

1.1K Posts

March 2nd, 2013 17:00

Hi JonathanSRoss,

Try using a different browser and see if that makes a difference. In case you face the same issue in another browser as well, I will recommend you to uninstall and re-install the touch pad driver:

  • Click on 'Start' and right click on 'My Computer'.
  • Click on 'Manage' and click on 'Device manager'.
  • Exapnd 'Mice and other pointing devices''.
  • Right click on the each entry listed and click 'uninstall'. (Check the box to delete the software)
  • Once done, restart the system and click on the link: http://dell.to/QjjZDA
  • Enter your Service Tag and select the operating system.
  • Go to 'Input' and click on the touch pad driver.
  • Click on it and click on “Download File”.
  • Select “For Single File Download via Driver” and click on 'Continue'
  • Select “Save” and save it to your desktop.
  • Once the download is complete, right click on the driver on the desktop and click on “Run as administrator” and click on "Continue".
  • Follow the on screen instructions to install the driver.
  • Restart the system.

If the issue still persists, BIOS update might fix this issue:

Note: Please save any unsaved data as your system will restart automatically after updating the BIOS. Disconnect all the external peripherals like printer, camera, scanner, external hard drive, flash drive etc. Also, the battery should be charged 10% or above.

  1. Click on the link to update the BIOS: http://dell.to/XBXk7S
  2. Click ‘Download file’ and click on ‘Continue’.
  3. Click ‘Run’ to update the BIOS.

Keep me updated. Please reply for any further questions.

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