Dell Inspiron n5010 cannot connect to internet. Please help!

Hi mestiza19,

Please punch in the system service tag or express service code from the link below on different Internet working computer. Then Click on System configuration tab and then Click on Components and find the wireless card of the system and then download the wireless card driver found under Network section.

http://dell.to/18r60nI

Please let me know if this helps

Hi, hanks for your response. I went to the website and typed in my service tag of : 1Y9KSP1, scrolled down to download to network. I don't know what I need to download from the list. On my laptop it says I only have

NETWORK ADAPTERS

Bluetooth device (personal area network)

Bluetooth device (RFCOMM Protocol TDI)

Intel (R) WIFI Link 1000 BGN

Realtek PCIe FE Family Controller.

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What is missing?

Thank you

I downloaded the INTEL wireless adapters but now I get this message:

''application must be installed using the intel proset wireless installer

Hi mestiza19,

Please follow the steps mentioned below to uninstall the wireless card.

1. Click on Start button.
2. In the search box type devmgmt.msc and then press enter.
3. Select the wireless card and Bluetooth device under Network Adapter and right click on it
4. Now select properties.
5. In the properties window, under Driver tab, click on Uninstall button.
6. Check “Delete the driver software for this device.”
7. You want to delete the driver click OK.

After the uninstall finishes restart the system and install the drivers by using the link below.

http://dell.to/1AaINGK