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2 Posts
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404402
March 8th, 2014 10:00
Dell Precision M4500 - No Display after sleep or hybernate
The computer will go into hibernation without any problems.
When I power the computer back up, it starts up I see the starting windows screen. That screen goes blank and then nothing happens.
I just updated the BIOS to A15 and that did not work. I have tried uninstalling the video driver and that did not work. I tried installing an older video driver and no luck there.
So not sure what the problem might be.
The video driver I have for the NVIDIA Quadro FX 1800M show version 8.17.12.5922
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YishengZ
1 Message
0
August 29th, 2014 11:00
I discovered this problem this morning on the refurbished Precision M4500 I purchased last week. Updated to the latest BIOS (A15, last modified in June, 2014, I believe). The problem persisted. Then I went to NVIDIA driver download page http://www.nvidia.com/Download/index.aspx?lang=en-us&ptid=3&psid=10&pid=0 and downloaded the latest driver. After the driver update, the problem went away.
NVIDIA driver version: 9.18.13.4066. Driver Date: 8/4/2014.
Yisheng
harry7
1 Message
0
November 3rd, 2014 20:00
I had the same problem with my M4500. I finally disabled anything that put it to "sleep" or "hibernate", so it stayed on all the time.
After reading through this blog, and while I didn't think it was the NVIDIA driver, I think I was wrong.
My device is the NVIDIA Quadro FX 880M. Old driver version was 9.18.13.4084. Date; 8/29/13.
The new installed driver is ver. 9.18.13.4084. Date; 9/12/14.
I haven't had time to test it completely, but I set it to go to sleep when the lid is closed. When I opened it, the display came back on. This is a major plus because before I would need to do a hard boot to get it to come back on. My fingers are crossed.
David325
2 Posts
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March 8th, 2014 10:00
Actually sleep mode seems to be working, it is just hibernate.
JesseKnows
3 Posts
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March 20th, 2014 18:00
For me, it's sleep that does not work - the system does go to sleep but when awakened the screen is dark. Specifically, it goes from sort of gray while asleep (LCD unpowered) to a bit darker when awakened (LCD powered but no backlight).
The computer part seems awake, it registers the power button as a signal to hibernate (which is how I set it). Then when I turn on it does wake up, as it does from any other hibernation.
BIOS A15, QuadroFX 880M, driver 9.18.13.2702 from Dell.
Tried driver 9.18.13.2723 from nVidia, still happens.
Tried with an external display connected. The external display does come up when the system is awakened; the LCD backlight does not.
Tried to disable the ambient light sensor in the BIOS, still happens.
nanderson77
2 Posts
1
April 23rd, 2014 09:00
I'm having the same problem, after sleep mode, the laptop display does not turn back on. I was on windows 7 64 bit when this problem started.
M4500
Bios A15
Quadro FX 1800M
driver 9.18.13.2702
I purchased a new mSATA SSD and did a clean install of windows 8.1 update 1 - only a very slight improvement. now the first sleep after a reboot wakes the laptop monitor. subsequent sleep/wake cycles the monitor is dead and I have to do a hard boot.
On the laptop rebuild I just let windows find the video drivers... same problem, and then I installed newer 332.76 version right from NVIDIA - no change
I've noticed a bunch of comments on the M4800 having similar problems when the laptop has the high resolution screen like mine does... those threads indicate that the problem was reported by Dell to NVIDIA - but those are newer units which are in warranty and will actually get some attention from Dell. Unfortunately, (for me) some users reported that the new video driver I helped their machines, so I don't think the issue of the M4500 has been raised.
I kind of wonder if there's an actual "proper" monitor dirver to load - I only list the generic universal plug and play monitor driver as being loaded - I don't see anything listed on dells download site to load for it, so maybe this is the best Dell has for this monitor
My current work around is I've gone into the advanced power settings, and changed power button, lid close and idle time settings to go into hibernate mode instead of sleep. Instead of on in 5 seconds... it's 25 seconds, but that's better than a hard reboot.
Roy.yishai
6 Posts
0
April 28th, 2014 11:00
Same problem here..
I re installed windows and found out that its the graphics card driver that starts the problem (AMD for me)
Its impossible to run any games without the driver cuz then it uses the built-in intel card which is very weak....
Nobody found a fix for this ??
sapfocus
4 Posts
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April 28th, 2014 11:00
Roy.yishai
6 Posts
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May 2nd, 2014 18:00
Any idea for solution?
Roy.yishai
6 Posts
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May 12th, 2014 14:00
Bump
Unexcelled
1 Message
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May 26th, 2014 12:00
Thanks for providing ur workaround advice, it solved my issue immediately!! Very Happy camper now! :emotion-1:
kgemini22
4 Posts
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September 27th, 2015 16:00
I'm curious to know if you still have the same machine, and if you are running Windows 10, with the same issue? I'm afraid if I run the 2015 NVIDIA Drivers, it's likely not going to play well w/ Win 10. Let me know if your still on the machine. Thanks!
nanderson77
2 Posts
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September 28th, 2015 08:00
I still have and occasionally use the machine, but just like you, I'm scared of upgrading. It works well enough right now that I'm really reluctant to pull the trigger on any more upgrades to the software. It's old enough now that there isn't really going to be any technical support from anyone on this laptop if things don't work right.
If I do anything I'll throw in a new SSD and start from scatch so I can fall back to the current Hard drive image that's working just fine