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41850
July 23rd, 2013 15:00
Dell Studio 1558 display not turning on
I was playing a small flash game over the internet today, when my laptop got pretty hot, and simply went blank, and now the display won't "display" anything.
I tried powering off the machine, leaving it for a few hours, then turning it back on. I can hear the hard disk going on, the CD-DVD drive as well (it even obeys the eject key), but the screen still won't display anything.
I read a few posts online, before deciding to ask for help on this forum.
I also tried (several times) unplugging the AC, taking the battery out, pressing the power button for 1 minute, plugging back the adapter and powering up the machine, but still got the same result.
Furthermore, I tried the Dell LCD test (powering up using the Power button + D on the keyboard) and it showed me a few different colors on my screen, so I don't think that's the problem.
The laptop is about 2 years old, I'm running a tri-boot on it (Windows 8 + 2 different Linux distros) using GRUB. Haven't ever had this problem with my laptop (apart from a major overheating, despite not running too many programs simultaneously). I also use a cooling board, but it doesn't help that much with the overheating. I have it cleaned by a professional twice every year, but that still doesn't solve the overheating pestilence, which I believe lead up to this issue.
Is there anything anyone can help me with, apart from pointing me to the nearest Dell repair center ? I'm in college and I need to use my laptop very often.
asmodeu
3 Posts
0
July 23rd, 2013 16:00
Hello Sundeep B and thank you for the quick reply.
I did actually try connecting to an external monitor with an HDMI cable, but it got no signal from my laptop.
Sadly enough, my machine is not under warranty, but I do have a question regarding cooling, if that's alright.
I tried all the conventional methods to prevent my laptop from overheating, and when it did start to overheat, all the conventional methods of cooling - cooling board and cleaning, as stated before, but also using a strong external cooler.
My question is - how much does it take to cool down a Dell laptop running Windows 8, with all drivers up to date, running mostly just a browser and an anti-virus, with more than 20% of hard drive space free ?
DELL-Sundeep B
874 Posts
0
July 23rd, 2013 16:00
Hi asmodeu,
It appears the system board might have been damaged due to overheating. However, I would still suggest you to connect the system to an external monitor and see if the issue persists.
If the issue persists, system board would need replacement.
If the system is under warranty, please private message the service tag and name on account (Click on my name and click Start Conversation). I Will look into the details and inform you about further course of action.
If the system is out of warranty and you are located in US, you may contact OWR on 1800-288-4410.
Please reply if you have any further questions.
DELL-Sundeep B
874 Posts
0
July 24th, 2013 15:00
Hi asmodeu,
System overheating might be due to various reasons like if the system is always under load and CPU usage is always 100%, malfunctioning of CPU fan, dust in air vents etc.
After identifying the issue and taking the appropriate steps, if the issue is not resolved, the heatsink thermal paste might have worn out and you may try reapplying thermal paste on heatsink. If the issue persists, then the system board might have malfunctioned and it would need replacement.
Please reply if you have any questions.
DELL-Sundeep B
874 Posts
0
July 24th, 2013 15:00
Hi asmodeu,
System overheating might be due to various reasons like if the system is always under load and CPU usage is always 100%, malfunctioning of CPU fan, dust in air vents etc.
After identifying the issue and taking the appropriate steps, if the issue is not resolved, the heatsink thermal paste might have worn out and you may try reapplying thermal paste on heatsink. If the issue persists, then the system board might have malfunctioned and it would need replacement.
Please reply if you have any questions.
DELL-Sundeep B
874 Posts
0
July 24th, 2013 15:00
Hi asmodeu,
System overheating might be due to various reasons like if the system is always under load and CPU usage is always 100%, malfunctioning of CPU fan, dust in air vents etc.
After identifying the issue and taking the appropriate steps, if the issue is not resolved, the heatsink thermal paste might have worn out and you may try reapplying thermal paste on heatsink. If the issue persists, then the system board might have malfunctioned and it would need replacement.
Please reply if you have any questions.
asmodeu
3 Posts
0
July 26th, 2013 04:00
Thank you for the details.
If it helps Dell any bit, I took my laptop to a professional service, where they ran some tests and found out that the problem comes from the video chip - the connection between it and the motherboard has worn off and it needs to be redone, with a certain chance of the problem reoccurring.
My guess is that the only way I can make sure the problem doesn't reoccur is if I replace the whole motherboard (or just buy a new laptop, for that matter :/ ).
DELL-Sundeep B
874 Posts
0
July 26th, 2013 16:00
Hi asmodeu,
Yes, it appears the motherboard would need replacement. Thank you for sharing the finding.
Feel free to reach us if you need any further assistance.