Dell Studio 1737 startup problems after installing Samsung EVO SSD

Question

I just decided to improve performance of my Dell Studio 1737 with the installation of a brand new Samsung 850 EVO 128Gb SSD as an alternative to the factory installed Seagate HD. I used Samsung's migration software to clone my officially upgraded (from Vista) version of Windows 7 Home premium to the new SSD and which went well. Required functionalities like trimming, garbage collection, switching off Windows indexing and aligning the disk structure have also been carried out using the Samsung migration software. Bios (A09) already ran in the required AHCI mode.

After booting up my system became very unstable. Many times booting stops after ten seconds, the screen freezes and stays black. After a couple of re-boots the system every now and then seem to start up in a normal way, but it could well be that the next reboot will end up in a black screen again.

Windows system event viewer reports multiple critical ACPI error events (ID 13), which are repeated every minute. Description ": The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly."

I ran Dell diagnostics (F12) but that did not report any errors. Furthermore I followed many suggestions given on the Internet, re checked proper installation of the SSD but sofar without any results.

Currently I haven't any clue what to do to resolve this matter. Hope anyone can helpme out.

Philip_Yip · Answer

Replace your SSD with your original HDD and use your system like that for 2 more days. On the 29th you can use Windows Update to get Windows 10 from your windows 7 Retail license. Once you have upgraded your system to Windows 10, use it to make a Recovery Drive and then Clean Reinstall Windows 10 after swapping your HDD out for your SSD.

See here and here for details:

http://dellwindowsreinstallationguide.com/windows-10-rtm/windows-insiders-%e2%86%92-getting-windows-10-rtm/

http://dellwindowsreinstallationguide.com/windows-10-rtm/creating-a-recovery-drive-and-using-it-in-windows-10/

Delta_Works · Answer

Thanks very much for your quick reply ! I will follow your advise.

In the meantime I am still curious to know what actually may cause the minute by minute 'event 13' errors on my LaptopPC and if it has anything to do with the newly installed Samsung SSD.

I will keep you informed about the outcome of the new installation.

Best regards

Philip_Yip · Answer

You can get the Windows 10 Media Creation Tool now, see the notes I made here:http://en.community.dell.com/support-forums/software-os/f/4997/t/19642950

Delta_Works · Answer

Hello Philip,

I followed your recommendation and retrieved Windows10 (build 10240) via the Windows Medio Creation Tool (as the normal update process did not start up yet). Windows 10 has been installed over my current Windows 7 Home Premium and is accepted and activated as shown in my Windows System info. So far so good.
However, things went wrong in the next step (making a recovery drive on a 16Gb Fat32 formatted USB stick). I followed the steps as described but when Windows 10 tried to make a recovery drive it stopped after a couple of seconds simply stating that "a revoverable drive cannot be made".

After that I checked the Windows Application logbook and it reported the following two event errors:

1. Warning: event ID 8229: Source VSS

2. Error: event ID 513: Source CAP12. Details: "AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol"

Furthermore the Windows System logbook showed one event error:

1. Error: event error 10016: Source DistributedCOM: User Local Service: Details: "The application-specific permission settings do not grant Local Activation permission....."

I restarted my computer several times but the same error came up the moment I tried creating the required recovery disk for my new SSD. As you will understand I do not see a way to solve this problem. Hopefully you can me help out again.

Best regards,

Peter

Delta_Works · Answer

Hello Philip,

I followed your recommendation and retrieved Windows10 (build 10240) via the Windows Medio Creation Tool (as the normal update process did not start up yet). Windows 10 has been installed over my current Windows 7 Home Premium and is accepted and activated as shown in my Windows System info. So far so good.
However, things went wrong in the next step (making a recovery drive on a 16Gb Fat32 formatted USB stick). I followed the steps as described but when Windows 10 tried to make a recovery drive it stopped after a couple of seconds simply stating that "a revoverable drive cannot be made".

After that I checked the Windows Application logbook and it reported the following two event errors:

1. Warning: event ID 8229: Source VSS

2. Error: event ID 513: Source CAP12. Details: "AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol"

Furthermore the Windows System logbook showed one event error:

1. Error: event error 10016: Source DistributedCOM: User Local Service: Details: "The application-specific permission settings do not grant Local Activation permission....."

I restarted my computer several times but the same error came up the moment I tried creating the required recovery disk for my new SSD. As you will understand I do not see a way to solve this problem. Hopefully you can me help out again.

Best regards,

Peter

Unfortunately sofar no changes. Every time I try to make the required Windows 10 recovery USB, the above error events do show up thus preventing me from a fresh install of Windows 10.

I am out of ideas now. Any other suggestion ?

Peter

Philip_Yip · Answer

If you cannot make a Recovery Drive, download a Windows 10 .iso instead and make a Bootable USB. See here part 4: http://dellwindowsreinstallationguide.com/a-clean-install-of-windows-10/

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Dell Studio 1737 startup problems after installing Samsung EVO SSD

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