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nick0320

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36195

February 20th, 2015 10:00

Dell XPS - (Error code:WHD20-EV6 & WHD16-VP1) | Please Advise

Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz

Dell PC Test Report -

ST9500420AS
Vendor: Seagate
Model Number: ST9500420AS
Serial Number: 5VJC8WWQ
Firmware Revision: D005SDM1
Size: 465.8 GB
Marketed Size: 500 GB
Rotation Rate: 7200 RPM
Cache Size: 16 MB
Temperature: 46 C
Physical Sector Size: 512 B
Logical Sector Size: 512 B
Logical Sector Count: 976773168
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Specification Version: ATA8-ACS rev 4
OS - C:
Volume Serial Number: B845-7168
File System: NTFS
Volume Capacity: 451.01 GB
Volume Free Space: 108.49 GB
Volume Used Space: 342.52 GB
SMART Status Test
Test Started 2/20/2015 9:15:31 PM
Test Finished: Passed 2/20/2015 9:15:47 PM
SMART Thresholds Test
Test Started 2/20/2015 9:15:47 PM
Test Finished: Passed 2/20/2015 9:15:53 PM
Targeted Read Test
Test Started 2/20/2015 9:15:53 PM
Error Message: Error while reading sector 775121836. 2/20/2015 9:17:14 PM
Error Message: Error while reading sector 775126585. 2/20/2015 9:18:18 PM
Error Message: Error while reading sector 775129979. 2/20/2015 9:20:17 PM
Error Message: Error while reading sector 775135857. 2/20/2015 9:21:46 PM
Error Message: There was an error reading sectors 775121837 through 775121900. 2/20/2015 9:24:11 PM
Error Message: The test has encountered its limit of 5 sector errors. Testing will not continue. 2/20/2015 9:24:11 PM
Test Finished: Failed (Error code: WHD20-EV6) 2/20/2015 9:24:25 PM
Random Seek Test
Test Started 2/20/2015 9:24:25 PM
Test Finished: Passed 2/20/2015 9:25:35 PM
Funnel Seek Test
Test Started 2/20/2015 9:25:35 PM
Test Finished: Passed 2/20/2015 9:27:06 PM
Linear Read Test
Test Started 2/20/2015 9:27:06 PM
Test Finished: Passed 2/20/2015 9:31:18 PM
Linear Read Test - 2
Test Started 2/20/2015 9:31:18 PM
Test Finished: Passed 2/20/2015 9:38:44 PM
SMART Short Self Test
Test Started 2/20/2015 9:39:48 PM
Error Message: The device reported the following status: The previous self-test completed having the read element of the test failed. 2/20/2015 9:40:09 PM
Error Message: The first failing LBA value is 775121837 and the failure occurred after the device had been operating for 3984 power-on hours. 2/20/2015 9:40:10 PM
Test Finished: Failed (Error code: WHD16-VP1) 2/20/2015 9:40:11 PM
SMART Thresholds Test - 2
Test Started 2/20/2015 9:40:12 PM
Test Finished: Passed 2/20/2015 9:40:14 PM
Random Seek Test - 2
Test Started 2/20/2015 9:40:14 PM
Test Finished: Passed 2/20/2015 9:45:32 PM
Microsoft ACPI-Compliant Control Method Battery
Battery Name: Dell
Manufacturer Name: LGC
Type: LION - Lithium Ion
Battery Serial Number: 6767
Designed Capacity Percentage: 7
Current Charge Percentage: 100
Current Charge: 3.62 Wh
Full Charged Capacity: 3.62 Wh
Designed Capacity: 57.72 Wh
Voltage: 12.50 V
Battery Life Test
Test Started 2/20/2015 9:15:31 PM
Error Message: Battery charging to only 6.27% of design capacity. Battery should be replaced. 2/20/2015 9:15:34 PM
Test Finished: Failed (Error code: WBT02-383)

DELL-Ravi Ch

Moderator

 • 

7.1K Posts

February 20th, 2015 22:00

Hi nick0320,

The error seems to be related to the hard drive or the battery on your system. I would suggest you to try flashing the BIOS on the system. Please enter your service tag # on the link below, select the operating system, and then download the BIOS from the BIOS section onto the system and install it.

After the BIOS update please rerun the diagnostics on the system.

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