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mattjcowan

4 Posts

95081

December 5th, 2011 19:00

I am unable to create a Windows Repair Disc (under Backup and Recovery in Control Panel)

This is a brand new XPS15z PC, just received and configured for the first time today.

I was able to create recovery disks.

I am not able to create a repair disc, it keeps throwing a windows error saying: "Microsoft Windows Repair Disc" has stopped working. (see image).

The event viewer says:

Faulting application name: recdisc.exe, version: 6.1.7601.17514, time stamp: 0x4ce7990e

Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c

Exception code: 0xc0000005

Fault offset: 0x000000000001247b

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

 

 

 

I've tried rebooting multiple times, even starting up in F8 safe mode with command prompt, and still gives the same issue.

I've never seen this fail for me before on other Win7 PCs.

What's going on? I could probably get a repair disc if I had the OS DVD to boot up in, but I don't, so I'm stuck with this.

Thanks to anyone who can help.

tgsmith

2.9K Posts

December 6th, 2011 00:00

Matt..,

I haven't seen this on a Dell, but I've seen similar problems creating the repair disk on other laptop brands.  This is caused, according to Microsoft, by OEMs adding functionalities to Windows utilities.  What you can try is to open a Command Prompt window and type recdisc.exe at the command prompt.  Also, you can download an iso image of the Windows 7 Recovery (Repair) Disk here:  www.windows7library.com/.../recdisc.iso

You can use your DVD burning software to create a bootable Windows 7 Recovery Disk from this iso image.

Hope this information helps.

Tony

mtruan

9 Posts

April 22nd, 2014 14:00

I know his is an old issue but I just ran into it on my new XPS 8700. I got this info on cause and workaround from Dell support. I just tried it and it works so figured I would share here as I got to this thread trying to find a resolution //////////////// I did just get a follow up email from Dell support and it provided a solution for allowing the native windows utility to work as designed. Turns out the issue is actually caused by the Dell backup and restore utility. Here is the workaround provided by Dell support that I have just tried and it worked perfect for me. I actually did not have to reboot the system - likely as I had not run the dell utility yet since last boot up.. //////////////////////// Resolving a repair disk creation failure using Windows 7 backup. ***ISSUE*** You may encounter an error when you select the option to create a repair disk using Windows 7 backup. When you select the option to create a repair disk, you may encounter "Windows Repair Disk has stopped working". ***SOLUTION*** The error is caused the interference in the disk creation process by the DBROverlayIcon.dll file which is a component of Dell Backup and Recovery. A workaround to create the disk can be achieved with the following steps: Right-click the start pearl, click explore. Browse to C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell. In that folder right-click the DBROverlayIcon.dll and rename it to DBROverlayIcon.old. Exit explorer and reboot the system. You should now be able to create the Windows Repair Disk. Note: Once you are successful creating a repair disk, rename the DBROverlayIcon.old back to DBROverlayIcon.dll. //////////////////////

mattjcowan

4 Posts

December 6th, 2011 01:00

Thanks Tony, the command prompt doesn't work (even after booting in safe mode); however, the "iso" link is brilliant, and I burned a dvd with it. As far as your explanation, I also read that somewhere while I was researching the issue, and your confirmation is enough for me. Thanks again.

tgsmith

2.9K Posts

December 6th, 2011 07:00

Matt...,

You're welcome!  There are other links for ISO images of Recovery Disks for Windows 7 32- and 64- bit and for Vista 32- and 64-bit, but those are torrent downloads.  I prefer to go with the Microsoft link(s).

Tony

Shagamatula

1 Message

October 17th, 2012 16:00

Great stuff thanks a million, worked for me. Have been looking for 2 hours now, found nothing of value. This however was great thanks,

am1186

1 Message

October 19th, 2012 18:00

I am having the same issue.  I downloaded the ISO you mentioned in your previous response.  Do you know if it is 32-bit or 64-bit?

Thanks!

Andrew

gbgreen

3 Posts

December 14th, 2013 17:00

Tony,

That link is not a Microsoft link. It is part of the Windows7 Blog site (independent of Microsoft).

Gerry

aavvkk

1 Message

May 22nd, 2014 14:00

ole32.dll message re: recdisc.exe

May 2014, I bought a Dell Inspiron 17 w/ WIndows 7 OS, and it wouldn't let me make a system recovery disk. I kept getting the ole32.dll error (see below).  I tried the above fix and it worked right away. Thanks for the posting it saved me a lot of headache!

Key components of the error message I had received were:
  Problem Event Name: APPCRASH
  Application Name: recdisc.exe
  Fault Module Name: ole32.dll

Specialty Packa

1 Message

June 27th, 2014 09:00

You did a great job in describing the problem and fix for it. Thank you, MTRUAN, for posting the fix. I just used it, and it worked like a charm.

mtruan

9 Posts

June 30th, 2014 11:00

Glad it helped you out.

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