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June 10th, 2017 11:00
Inspiron 754 - BATTERY issues after only 1 year!?
Hi everyone,
I bought a Dell laptop (Inspiron 754) in late 2015 in the US. After about a year the computer started acting weird. It would restart all of the sudden, the battery was really weak. I contacted Dell just to find out that the warranty JUST expired!
Here's some details:
- The diagnosis went well, everything passed the system "test". Even the battery (so weird)
- When i unplug the charger while connected to the laptop, the computer shuts down.
- When i connect the laptop with the charger,i can start/turn on the computer but it will randomly shut down, sometimes after 2 min and sometimes 4 hours.
The 1 thing that all of the sudden changed, the same day my computer started with this issue is THE charging overview bar in the corner of the screen (task bar/toolbar?) It keeps saying the same %.
It says " 72% avaliable (plugged in charging)". Another thing i tried to take a closer look at was the Dell Power Manager lite, it tells me that the battery health is "excellent".
I am not sure to do here. i guess i have two options. 1) Get someone professionel to look at my laptop OR 2) Buy a new computer , either way it is probably gonna cost a lot of money! It makes no sense that i have problems with this laptop after ONE YEAR! I would expect a little more from computers in 2017! i mean come on....we send people to space and build self-driving cars but most electronics we buy can't last more than 1-3 years. .what ..
Have someone experienced the same?
Maria


LSUFAN51
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June 12th, 2017 06:00
LSUFAN51
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June 12th, 2017 06:00
" Inspiron 754? "
:emotion-2:
In Dell Power Manager Lite App, please change battery settings to Standard, power off system, remove AC adapter, and then wait about 5 minutes. Power on system, hopefully battery start charging again. By the way, I believe you're missing one number for your Dell model number.
LSUFAN51
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June 12th, 2017 06:00
If changing settings doesn't fix the battery charging, I suggest you check status of the AC adapter in the BIOS by following the steps below. If the adapter isn't detected property the system will continue to received power but will not charge the battery.
1. Power off the system
2. Power on system, quickly start tapping the F2 key continuously. In the BIOS, click Battery Information to check the status of AC adapter. The adapter should says it type, if it say Unknown or None then it's a issue with the adapter. Note: Please wiggle the adapter's end while checking it in the BIOS.