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May 30th, 2017 13:00

Intel 3.0 extensible host controller driver keeps giving me blue screen of death. Please help

I have been tasked with rebuilding a handful of old(ish) Dell E6330 laptops. All with the same hardware specs, 7 series/C216 chipset family. I am losing sleep over this and could really use a fresh perspective.

 I am starting from a base Win 7 64 bit OS, provided by Dell. I have been able to update all of the drivers including BIOS except the "Intel 3.0 extensible host controller" whenever i try to install it, it gives me the BSOD just after installation.

 When i go into device manager, it shows installed, but none of the usb 3.0 ports work (which is all of them). However, when i hook the laptop up to a docking station, i can get the 2.0 ports to work, so i have a work around.

 I noticed that after i get the BSOD, under "Universal Serial Bus Controllers" in device manager, there is a Unknown Device listed in there. Though there is no yellow exclamation identifying there is something wrong, when i open it, it says "No drivers are installed for this device" when i select update driver it says the best driver software for your device is already installed (Intel R USB 3.0 Root Hub).

 

Any help is appreciated!

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June 1st, 2017 03:00

Are you using the Dell Windows 7 Professional Skylake Reinstallation .iso. If so USB 3.0 is already slipstreamed and you don't need to add any additional drivers.

June 1st, 2017 08:00

Thanks for the response. The only iso available to me from the Dell support page is WGC5Y_2FR1DA00_W7SP1PRO64_ENG.iso   im assuming that is not the Skylake version you speak of?  I am running a 7 series chipset and not Skylake, would it even work?

June 8th, 2017 08:00

Anyone else have other suggestions? or has seen this ?

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