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October 31st, 2006 23:00

Keyboard Down Arrow and Delete keys are dead

Insperon 8100
XP SP2 home
Recent upgrades to Quicken 2007 and IE 7. Not sure exactly when the Down Arrow and Delete keys stopped working. Removed and installed both key pads and they are clean underneath. Is it hardware or software and how do I fix it?

4.4K Posts

October 31st, 2006 23:00

Do you have an external keyboard you could use?  If so, if the keys work on that one, then I would think that you might need a new keyboard.  A new keyboard should run you $30 to $40USD.
 
If it doesn't work, then I would think that it would be software related, but I doubt it.
 

5 Posts

November 1st, 2006 01:00

Bay Wolf,
Why didn't I think of that? No, I don't have any external input devices. I'll get a wireless keyboard and mouse. I could use them with a new notebook when this 5 year old becomes unuseable. Any recommendations? Thanks for your response.
jwwbi

4.4K Posts

November 1st, 2006 03:00

I really don't have any recommendations on a keyboard.  That to me is a personal preference.  I like to have my keys a bit more stiff than some people.  I like the tactile feedback.  Others hate it this way.  They want the soft touch and no clicking.
 
I would suggest going to some place that sells keyboards and try them out.  Then once you find one that you like, price search.
 
To tell you the truth, I suggested the external keyboard to use as a diagnostic tool.  If you have someone you know that you can borrow a USB keyboard from, I would suggest trying that out first to make sure that you do not have a hardware issue.
 
 

5 Posts

November 1st, 2006 12:00

Got it. Let you know later how it goes. Thanks again.

5 Posts

November 1st, 2006 19:00

Here I sit at Panera Bread waiting for my wife's Dr. appointment. I notice the down arrow key is working. Checking the delete key and it works too. Any thoughts?

4.4K Posts

November 1st, 2006 22:00

Ghost and goblins?  No wait, that was last night.
 
It sounds like the connection to the keyboard may be loose.  Or maybe the keys were just stuck.
 

5 Posts

November 2nd, 2006 05:00

I think we got it fixed.  Later at the Dr office those keys quit working again.  Not wanting to spend my life at Panera Bread, when I got home I remove all the screw under the computer.  Short of major force I could not get the top cover loose, then I noticed through the empty DVD/Battery bay a white ribbon connector in the middle of the computer was separated.  It was nearly inacessible but I was finally able to snap it together with a small long shafted screw driver.  Everything seems solid again and when I flex the computer the mouse dosen't run up the right corner of the screen and hide like had been doing for months now.  I had to do a restore to yesterday to get things working right and my quicken data was corrupt, but I was backed up.  Thanks so much for listening to me and giving me some valueable guidance.
bye.  
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