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3 Posts
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2069
July 7th, 2017 15:00
Manufacturing Defect in Dell XPS 13 2-in-1 9365
Hi
Recently we have bought XPS 13 2-in-1 (XPS 9365) with Qhd Touch display, 16GB RAM and 512GB SSD with 4 years of Premium Support and 4 years of Accidental Damage warranty.
after placing order it took 30 days to delivered by Dell, and sadly the product was having manufacturing defects. The system was not properly aligned and screen was flickering automatically, after connecting with dell Tech Support and so many troubleshoot and mails, you cant imagine such a system with unboxing, after that they moved me to Whole Unit replacement Team, But again WUR dont have the the same system which i have ordered. I have ordered the system with 16Gb ram and 512Gb SSD, but WUR team is offering me lower version of system i.e. with 8GB ram and 256 GB ssd for the price i have paid. also they are not ready to refund my amount. So I am moving to consumer court for the same.
This is happened with me when i bought highest possible tech specification system with 4 years of Premium Support and Accidental Warranty by paying 174000 INR. Its my suggestion please don't buy Dell laptop.
SteveDude
8 Posts
0
July 8th, 2017 00:00
I'm a big fan of Dell, and really won't buy anything else. I've had my share of problems though and the most recent was with an Alienware purchase. They replaced 3 of them for what sounds like the same problem you are having. What's bad about it, at least what was the case with mine and after getting a 4th system with the exact same problem, all it was, what I suspect was a faulty driver on their installation master. What I did was uninstalled the Intel Graphics Driver from the device manager and then reinstalled it. No more flicker. In the earlier days of Windows 10, that was a common problem on not just Dell's, but others as well.
Shripal1
3 Posts
0
July 8th, 2017 00:00
Hi
Thanks for your reply.
We have done all the required troubleshoot with Dell's Tech Support. Its not only screen flickering issue, but the Alignment of touch pad and Screen with base is not proper, When I close laptop the base is 2 mm outside the screen. also at back side bottom chassis is bend and not closed properly. i have shared all these photos and after verification and approval Dell people agree to replace the system, I was agree for replacement but it will take 25 to 30 days and they are offering lower system configuration. so how could i accept lower version for replacement. they are offering XPS 13 with 8 GB Ram, and my system is XPS 13 2-in-1 with 16 GB RAM. so how could i accept the same?? also their India fellow clearly denied for refund for the system as they are not able to provide me same system in replacement.