My inspiron n5110 is having problems after installing windows 8

Question

Hello friends

i am using dell inspiron n5110 laptop. i was using windows 7 on it and it was working fine. now i have installed windows 8 in it. but after installing windows 8 it is havng some issues. some times when i start system, it shows a light blue screen saying: System faced a problem(: you can search error online by searching: INVALID_PROCESSOR_EXTENDED_STATE.

and most of times when i use laptop. after every hour or two System restarts automatically.

and i also tried to re-install windows 7 2 or 3 times. but it didn't worked. when windows installation completes systems restarts and after restarting it shows blue screen and shows some errors as : 0X00000000.....

I am using windows 8 developer preview. please help

Regards

Sajid Manzoor

DELL-Saurabh A · Answer

Hi Sajid,

Since the issue shows up even after re installing 'Windows', it appears to be a hardware related issue.

1. I recommend you to run 'hardware diagnostics' to check 'hardware functionality' in the system.

You may refer to the following steps:
- Please restart the system
- As soon as you see the blue Dell logo, repeatedly tap ‘F12’ key (Note: If you wait too long and the Microsoft Windows appears, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again)
- After you tap ‘F12’ key, a new window would appear. Use the 'Down' arrow key to highlight the option “Diagnostics” and hit Enter to initiate diagnostics
- Please capture the error code and report

2. If no 'hardware issue' is detected, also try loading BIOS defaults. You may find the following steps useful:
- Power off the laptop
- Power it back on and repeatedly tap < F2 > on Dell logo (If Windows logo appears, shut down the laptop and repeat steps)

- To restore BIOS defaults, tap < F9 >
- Tap < F10 > to save settings and exit

3. Also try re installing 'Windows' again after loading BIOS defaults.

I would like to know the 'Windows re installation media' that you have been using to re install 'Windows'; is it a factory created 'OEM DVD' or a retail version that you may have purchased; or is it a copy that you may have downloaded from the internet? Also share the kind of re installation that you have been attempting; is it a clean re install?

Do reply if you have any further questions. I would be glad to assist.

rajasajid · Answer

hello Saurabh

many thanks for your reply. now i am busy in exam. i will try this in next 3 or 4 days and will let you know.

i am using windows 8 developer preview and i have purchased it from a retailer.

in device manager i have check for drivers and compatability ifound that under other devices wto of devices have some error or driver is not matching. please see below image
.

an other thing after installing windows 8, i uninstalled it and then try to install windows 7. When windows 7 installation is completed, PC restarts again and again. it shows Windows logo screen and then restart again and again. please also tell about this

Thanks

sajid manzoor
www.optimumcreative.com

DELL-Saurabh A · Answer

Hi Sajid, Thank you for your prompt response. Do reply if you any further questions; would be glad to assist. Good luck for the exam.

Locked Topics – Laptops General

My inspiron n5110 is having problems after installing windows 8

Was this post helpful?