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September 21st, 2010 00:00

Other Devices Driver Problems with a Dell Vostro 3500 Laptop

I just got an affordable notebook for around the house from Dell. It's a Dell Vostro 3500 Laptop. It came with Windows 7 Professional 32-bit but since then I have upgraded the OS to Windows 7 Ultimate 64-bit Edition. Since doing the upgrade I can not seem to find driver support for other devices on this notebook in Windows 7 Ultimate 64-bit. In device manager under other devices I have the following unknown devices with no driver support.

  • PCI Simple Communications Controller
  • Unkown Device
  • Unkown Device

Image

                                             System Specs:

                                  • Processor: Intel Dual Core i5-430M Processor (3M Cache 2.26GHz
                                  • Chipset: Mobile Intel HM57 Express 
                                  • Memory: 4GB DDR3-1066 SDRAM Memory 
                                  • Display: 15.6"(1366 x 768) High Definition TFT LED, w/ Anti-Glare 
                                  • Graphics: NVIDIA-310M 512MB Graphics Card/Direct X 11
                                  • Hard Drive: SATA 300GB 7200RPM Hard Drive 
                                  • Audio: Integrated microphone and stereo speakers 
                                  • Optical Storage: Integrated Dual Layer DVD-RW Drive 
                                  • Connectivity: Gigabit Ethernet; 802.11b/g/n Wireless LAN 
                                  • Interface: 3x USB 2.0 Ports, 1x eSATA/USB Combo, 1x VGA Port      
                                  • Card Reader: 8-in-1 Card Reader 
                                  • Camera: Integrated 2.0 Megapixel camera 
                                  • Power Adapter: Output - 65W; Input - 100 220V AC 
                                  • Battery: 6-Cell Lithium ion Battery 
                                  • Dimensions (WxDxH): 14.76 x 9.84 x 0.9 - 1.23 inch / 375 x 250 x 22.9 31.9 mm
                                  • Weight: 5.3 lbs / 2.4 kg((w/ 6 cell battery) 
                                  • Operating System: Windows 7 Ultimate 64-Bit Edition OEM

5 Posts

September 22nd, 2010 00:00

WOW! So know one here or at DELL has a clue? lol.

2 Posts

October 10th, 2010 19:00

Same issue Win XP sp3 vostro 3500 "pci simple communications controller"

 

 

 

it would sure be helpful if Dell would name their drivers something other than cryptic numbers.

1 Message

October 17th, 2010 14:00

I am having a similar issue too. I've downgraded from windows 7 to xp and cannot find the wireless driver for the life of me! I've searched everywhere and all the drivers I find are either for the wrong OS or the wrong Model and none work.

I have never had this much of a challenge trying to reload windows on a dell machine before, this is ridiculous! A funny thing about a fresh installation on this machine is that dell directions always highly recommend loading the NSS/DSS before loading any drivers, however this does not exist either on the dell website or on the driver disc.

Dell, please help! This machine has to be able to connect via wi-fi or i'll have to exchange or return it.

5 Posts

October 24th, 2010 08:00

Go with an Asus or HP lol...

5 Posts

October 24th, 2010 08:00

No, and this forum sucks for real support. I have since returned the unit for a refund. Best regards....:emotion-3:

3 Posts

October 24th, 2010 08:00

thank's I will try to call the support tomorrow if they cannot solve my problem I'll to have a refund !!

I think it's really crazy they put wireless driver that doesn't work. maybe HP it's better for their driver compatibility

3 Posts

October 24th, 2010 08:00

Hello,

I have exactly the same problem and same configuration, I try every wireless driver for the vostro 3500 on dell.com nothing work.

Do you already solve your problem? 

5 Posts

October 24th, 2010 08:00

No, and this forum sucks for real support. I have since returned the unit for a refund. Best regards.....

2 Posts

October 25th, 2010 09:00

Still have the Issue.

 

I called dell support and was informed that this issue is not covered under free support but that I was welcome to pay for support.

 

not really very pleased with dell at the moment.

1 Message

January 15th, 2012 10:00

I just got an affordable notebook for around the house from Dell. It's a Dell Vostro 3500 Laptop. It came with Windows 7 Professional 32-bit but since then I have upgraded the OS to Windows 7 Ultimate 64-bit Edition. Since doing the upgrade I can not seem to find driver support for other devices on this notebook in Windows 7 Ultimate 64-bit. In device manager under other devices I have the following unknown devices with no driver support.

  • PCI Simple Communications Controller
  • Unkown Device
  • Unkown Device

Image

                                             System Specs:

                                  • Processor: Intel Dual Core i5-430M Processor (3M Cache 2.26GHz
                                  • Chipset: Mobile Intel HM57 Express 
                                  • Memory: 4GB DDR3-1066 SDRAM Memory 
                                  • Display: 15.6"(1366 x 768) High Definition TFT LED, w/ Anti-Glare 
                                  • Graphics: NVIDIA-310M 512MB Graphics Card/Direct X 11
                                  • Hard Drive: SATA 300GB 7200RPM Hard Drive 
                                  • Audio: Integrated microphone and stereo speakers 
                                  • Optical Storage: Integrated Dual Layer DVD-RW Drive 
                                  • Connectivity: Gigabit Ethernet; 802.11b/g/n Wireless LAN 
                                  • Interface: 3x USB 2.0 Ports, 1x eSATA/USB Combo, 1x VGA Port      
                                  • Card Reader: 8-in-1 Card Reader 
                                  • Camera: Integrated 2.0 Megapixel camera 
                                  • Power Adapter: Output - 65W; Input - 100 220V AC 
                                  • Battery: 6-Cell Lithium ion Battery 
                                  • Dimensions (WxDxH): 14.76 x 9.84 x 0.9 - 1.23 inch / 375 x 250 x 22.9 31.9 mm
                                  • Weight: 5.3 lbs / 2.4 kg((w/ 6 cell battery) 
                                  • Operating System: Windows 7 Ultimate 64-Bit Edition OEM

August 15th, 2012 05:00

Hi there,

The PCI Driver will be the Intel Management Engine under 'Chipset'.

http://www.dell.com/support/drivers/uk/en/ukbsdt1/DriverDetails/DriverFileFormats/Product/vostro-3500?DriverId=2M4TW&FileId=2731093471&urlProductCode=False

One of the unknow devices would either be bluetooth software in 'Network' or the finger print driver, which is more likely.

http://www.dell.com/support/drivers/uk/en/ukbsdt1/DriverDetails/DriverFileFormats/Product/vostro-3500?DriverId=0YXK5&FileId=2731096970&urlProductCode=False

I am still looking for the other unknown device when i have found it I'll let you know.  Remember to select the OS verison from the drop down to get the 32 ro 64 BIt drivers, Links above are for 64Bit.

Steve

August 15th, 2012 07:00

OKay...

I have found what the 3rd Unknown device is, it a ST Micro Free Fall detection software link to install below;

http://www.jdhodges.com/2011/10/acpis-mo8800-dell-unknown-device-driver-solved/

Driver from Dell

http://search.euro.dell.com/results.aspx?s=bsd&c=uk&l=en&cs=ukbsdt1&k=ST+Micro+Free+Fall&cat=sup

Although it doesn't says its compatibility is with the Vostro it work fine.

Cheers

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