Studio 1555 has power but blank screen

Hi there

My dad was recently using our Studio 1555 laptop and just browsing the web when he experienced the screen go "weird". He tried to switch the laptop off and then back one but since then all that happens is that the backlights on the keyboard come on as well as the power button, but nothing else. There is no display.

I've tried the [Fn] test by holding the Fn button while powering on the laptop. After a minute I get a set of 5 musical notes in a row that repeats 2 or 3 times, followed by a singular note 3 times, and then the muscial cycle repeats. I've pressed N on the keyboard but nothing happens after that, aside from the musical notes are no longer heard.

Can anyone suggest best course of action hereafter please?

Many thanks

Ben

Hi Ben,

Thank you for the update. Please connect an external monitor and check if there is display on it. In case there is display on the external monitor, I suspect the screen is faulty.

In case the system has warranty, send me a private message with the system service tag to assist you further.  Please click on my name and click Start Conversation to send me a private message.

Please click on the link below and enter the system service tag to know the warranty status.

http://dell.to/12Bz4Il

In case the system is out of warranty, let me know the region you belong to, to provide the contact information.

Hi Sujatha

Thanks for your email. I will have to check the external monitor later as I've not got the laptop to hand.

I suspect the laptop is out of warranty as we bought this from Dell about 2-3 years ago.

I am based in the UK.

Kind Regards

Ben

Hi Ben,

In case the LCD screen is faulty, you may contact Out of warranty department to get your computer serviced  and the # is 844-338-1000.