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2676
January 11th, 2017 15:00
Switchable graphics not working when Docked - Inspiron 15 7537
Hi Forum,
Does anyone else have problems getting switchable graphics to work when a laptop is docked?
Is there a solution to this problem, or some way to force the use of the Nvidia GPU when on power and/or docked?
FYI;
I have a Inspiron 15 7537 with the Nvidia GeForce GT 750M, Windows 10 Pro, which I use in conjunction with the Dell D3000 Dock. I've have all the latest Intel Graphics, Nvidia and DisplayLink drivers loaded, I have updated or re-installed these in recent days.
When attached to the Dock the Nvidia GPU status remains "Inactive" based on the Nvidia GPU Activity tray icon, regardless of what applications launch. Applications that require accelerated graphics like AutoCAD Fusion report they are using the incompatible Intel GPU.
When disconnected from the Dock applications requiring accelerated graphics, like AutoCAD Fusion, make use of the Nvidia GPU when launched and the status changes to "Active". AutoCAD Fusion reports it is using the Nvidia GPU.
Given the switchable graphics work when off the dock I assume I have the Nvidia Control Panel configured correctly.
DELL-Lijo J
532 Posts
0
January 17th, 2017 11:00
Hi,
Welcome to our community. Click here to find the troubleshooting steps and also to update the necessary drivers.
Please let us know if this helped.
Regards,
Lijo
cpcfreak
4 Posts
0
January 29th, 2017 16:00
Hi Lijo,
I've worked through this process twice but no luck, once with all Dell drivers and again with latest Nvidia driver. Of course this procedure refers to Win 7 and Win 8.1 but I am on Win 10 Pro.
The problem persists;
When the dock is plugged Intel driver shows only one display but both displays are active. When plugged into the D3000 Dock Switchable Graphics stops working.
Attached is system info, if you find time and notice anything your advice will be appreciated.
SupportAssist: System Information
Monday, 30 January 2017 11:28:06 AM
System Summary
Product Inspiron 7537
Operating System
Operating System
Name Microsoft Windows 10 Professional (64-bit)
Version 1607
Build Number 14393.693
DirectX Version 12.0
Windows Directory c:\windows
System Directory c:\windows\system32
Windows Update
Automatic Updates Automatic download and install
Last checked 2017-01-30 09:35:51
Security
Windows Update
Automatic Updates Automatic download and install
Last checked 2017-01-30 09:35:51
Firewall - Windows Firewall
Windows Firewall Enabled Yes
Virus Scanner - Trend Micro Security Agent
Product Name Trend Micro Security Agent
Program Up To Date Yes
On Access Scanning Enabled Yes
Virus Scanner - Windows Defender
Product Name Windows Defender
Program Up To Date Yes
On Access Scanning Enabled No
Motherboard
Manufacturer Dell Inc.
Product 07PF9F
ePPID CN07PF9F7620641O0067
BIOS
Vendor Dell Inc.
Release Date 10/04/2016
BIOS Version String A14
ROM Size 6.50 MB
SMBIOS
Version 2.7
Intel(R) 8 Series Chipset Family SATA AHCI Controller
Interface PCI
Location PCI bus 0, device 31, function 2
Type SATA Controller
Class 01h:06h:01h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 9C03h
Revision 04h
Driver Provider Intel Corporation
Driver Version 14.5.0.1081, 6-3-2015
Driver c:\windows\system32\drivers\iastora.sys
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Interface PCI
Location PCI bus 0, device 20, function 0
Type USB xHCI Controller (USB 3.x)
Class 0Ch:03h:30h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 9C31h
Revision 04h
Driver Provider Microsoft
Driver Version 10.0.14393.0, 7-15-2016
Driver c:\windows\system32\drivers\usbxhci.sys
Intel(R) 8 Series USB Enhanced Host Controller #1 - 9C26
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 9C26h
Revision 04h
Driver Provider Intel
Driver Version 9.4.0.1025, 7-31-2013
Driver c:\windows\system32\drivers\usbehci.sys
Processors
Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (CPU:0)
Name Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz
Cores 2
Threads 4
Signature 40651h
Family 6h
Model 45h
Technology 22 nm
Temperature 64 C
Performance
Max Qualified Speed 1.80 GHz
Max Turbo Boost Speed 2.99 GHz
Current Speed 2.69 GHz
Multiplier x 27.0 (8 - 18)
Max Turbo Boost Ratio x 30
Bus Speed 99.77 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2
Cache Summary
L1 Data Cache 2 x 32.00 kB
L1 Instruction Cache 2 x 32.00 kB
L2 Cache 2 x 256.00 kB
L3 Cache 4.00 MB
Core : 0
Temperature 64 C
Threads 2
Core : 1
Temperature 60 C
Threads 2
L1 Data Cache
Quantity 2
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 2
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 2
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 4.00 MB
Associativity 16-Way Set-Associative
Line Size 64 bytes
Memory
System Memory
Total Physical Memory 16.00 GB
Maximum Supported Memory 16.00 GB
Page Files
Total Size 2.38 GB
Page File c:\pagefile.sys
Location c:\pagefile.sys
Size 2.38 GB
8192 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 8.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Hynix/Hyundai
Memory Part Number HMT41GS6AFR8A-PB
Memory Serial Number 0A5B416E
8192 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 8.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Hynix/Hyundai
Memory Part Number HMT41GS6AFR8A-PB
Memory Serial Number 0C3A1177
Batteries
Main Battery
Battery Name DELL Y1FGD3C
Manufacturer Name SANYO
Type LION - Lithium Ion
Battery Serial Number 179
Designed Capacity Percentage 91
Current Charge Percentage 100
Current Charge 60.19 Wh
Full Charged Capacity 54.73 Wh
Designed Capacity 60.19 Wh
Voltage 16.50 V
Communications
Network Card - DisplayLink Network Adapter NCM
MAC Address 00:24:9b:09:fe:56
Adapter Connected Yes
Current Speed 100.00 Mbps
IP Address 192.168.1.105
IP Mask 255.255.255.0
Gateway IP Address 192.168.1.1
DHCP Server 192.168.1.1
Adapter DHCP Enabled Yes
Driver Provider DisplayLink Corp.
Driver Version 8.1.734.0, 10-25-2016
Network Card - Intel(R) Wireless-N 7260
Vendor Name Intel Corporation
Serial Number FC-F8-AE-6B-9B-0D
Interface PCI Express x1
Slot Name (SMBIOS) PCI-Express 3 X1
MAC Address fc:f8:ae:6b:9b:0d
Adapter Connected No
IP Address 0.0.0.0
IP Mask 0.0.0.0
Gateway IP Address 192.168.1.1
Adapter DHCP Enabled Yes
Driver Provider Intel
Driver Version 18.33.5.1, 10-9-2016
Network Card - Realtek PCIe GBE Family Controller
Vendor Name Realtek Semiconductor Co., Ltd.
Serial Number 01-00-00-00-68-4C-E0-00
Interface PCI Express x1
Slot Name (SMBIOS) PCI-Express 4 X1
MAC Address e0:db:55:c1:8c:f1
Adapter Connected No
IP Address 0.0.0.0
IP Mask 0.0.0.0
Gateway IP Address 0.0.0.0
Adapter DHCP Enabled Yes
Driver Provider Realtek
Driver Version 10.1.505.2015, 5-5-2015
Bluetooth Port - Intel(R) Wireless Bluetooth(R)
Bluetooth Port Address (FC:F8:AE:6B:9B:11)
Service Name BTHUSB
Driver Provider Intel Corporation
Driver Version 19.30.1646.853, 11-14-2016
Hard Drives
ST1000LM014-1EJ164
Vendor Seagate
Model Number ST1000LM014-1EJ164
Serial Number W3817E24
Firmware Revision DEMJ
Size 931.5 GB
Marketed Size 1 TB
Sector Information
Physical Sector Size 4 KB
Logical Sector Size 512 B
Logical Sector Count 1953525168
Supported Standards ACS-2, ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 6.0 Gbps
Form Factor 2.5"
Rotation Rate 5400 RPM
Total Data Read 32.43 TB
Total Data Written 20.52 TB
Temperature Information
Temperature 37 C
Minimum Temperature (Power Cycle) 21 C
Maximum Temperature (Power Cycle) 40 C
Minimum Temperature (Lifetime) 11 C
Maximum Temperature (Lifetime) 56 C
SMART Attributes
Power Cycles 1471
Power On Hours 5575
Load Cycle Count 9165
Reallocations 0
Pending Reallocation Count 0
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Start Stop Count 1487
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 186 minutes
Excessive Password Attempts No
OS - C:
Volume Serial Number 98D3-E57F
File System NTFS
Volume Capacity 914.07 GB
Volume Free Space 363.24 GB
Volume Used Space 550.84 GB
Optical Drives
HL-DT-ST DVD+-RW GP60N USB Device
Model Number HL-DT-STDVD+-RW GP60N
Drive Serial Number KZ8E15D4433
Firmware Revision A300
Firmware Date 4/12/2013
Drive Letter D
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy TAO, SAO, RAW
Video
Video Card - Intel(R) HD Graphics Family
Vendor Name Intel Corporation
Interface PCI
Video Card Chip Type Intel(R) HD Graphics Family
Video Card Memory 1.00 GB
Video Card BIOS Intel Video BIOS
Driver Provider Intel Corporation
Driver Version 20.19.15.4463, 5-25-2016
Video Card - NVIDIA GeForce GT 750M
Vendor Name NVIDIA Corporation
Interface PCI Express x16
Slot Name (SMBIOS) PCI-Express 5 X4
Negotiated Link Width x4 (maximum x16)
Video Card Memory 2.00 GB
Video Card BIOS 80.07.e5.00.08
Driver Provider NVIDIA
Driver Version 21.21.13.7849, 1-20-2017
GPU : 0
Temperature 55 C
Display - Generic PnP Monitor
Mode 1920 x 1080 (32-bit) (60 Hz)
Preferred Mode 1920 x 1080 (60 Hz)
Signal Type Digital
Display - HP W2371d (HP W2371d LED Backlit Monitor)
Mode 1920 x 1080 (32-bit) (60 Hz)
Preferred Mode 1920 x 1080 (60 Hz)
Manufacturer Hewlett Packard
Serial Number 6CM3440W3X
Manufacture Date Week 44, Year 2013
Signal Type Digital
Video Capture Device - Integrated Webcam
Driver Provider Microsoft
Driver Version 10.0.14393.82, 21/06/2006
Audio
Sound Card - Dell USB 3.0 Dock
Driver Provider Microsoft
Driver Version 10.0.14393.0, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys
Sound Card - Realtek High Definition Audio
Driver Provider Realtek Semiconductor Corp.
Driver Version 6.0.1.7544, 6-24-2015
Driver c:\windows\system32\drivers\rtkvhd64.sys
Sound Card - Bluetooth Hands-Free
Driver Provider Microsoft
Driver Version 10.0.14393.206, 9-15-2016
Driver c:\windows\system32\drivers\bthhfaud.sys
Sound Card - Bluetooth Hands-Free
Driver Provider Microsoft
Driver Version 10.0.14393.206, 9-15-2016
Driver c:\windows\system32\drivers\bthhfaud.sys
Sound Card - Bluetooth Hands-Free
Driver Provider Microsoft
Driver Version 10.0.14393.206, 9-15-2016
Driver c:\windows\system32\drivers\bthhfaud.sys
USB Devices
USB Hub
Manufacturer GenesysLogic
Device Version 68.0.1
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 10.0.14393.0, 7-15-2016
Driver c:\windows\system32\drivers\usbhub3.sys
External USB DVDRW Drive
Manufacturer HLDS Inc
Serial Number DA00000000000001376
Device Version 1.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 10.0.14393.0, 6-21-2006
Driver c:\windows\system32\drivers\usbstor.sys
USB Hub
Device Version 50.9.8
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 10.0.14393.0, 7-15-2016
Driver c:\windows\system32\drivers\usbhub3.sys
Microsoft® 2.4GHz Transceiver v7.0
Manufacturer Microsoft
Device Version 6.3.3
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Microsoft
Driver Version 9.9.114.0, 11-6-2015
Driver c:\windows\system32\drivers\usbccgp.sys
USB Composite Device
Device Version 56.0.2
USB Version 2.0.1
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 10.0.14393.0, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys
Touchscreen
Manufacturer ELAN
Device Version 17.1.2
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Microsoft
Driver Version 10.0.14393.351, 6-21-2006
Driver c:\windows\system32\drivers\hidusb.sys
USB Hub
Manufacturer GenesysLogic
Device Version 68.0.1
USB Version 3.0.0
USB Device Speed USB 3.1 Gen 1 (SuperSpeed)
Driver Provider Microsoft
Driver Version 10.0.14393.0, 7-15-2016
Driver c:\windows\system32\drivers\usbhub3.sys
External USB 3.0
Manufacturer TOSHIBA
Serial Number 2014042201034F
Device Version 1.0.0
USB Version 3.0.0
USB Device Speed USB 3.1 Gen 1 (SuperSpeed)
Driver Provider Microsoft
Driver Version 10.0.14393.0, 6-21-2006
Driver c:\windows\system32\drivers\usbstor.sys
Dell USB 3.0 Dock
Manufacturer DisplayLink
Serial Number 30800356
Device Version 1.0.2
USB Version 3.1.0
USB Device Speed USB 3.1 Gen 1 (SuperSpeed)
Driver Provider Microsoft
Driver Version 10.0.14393.0, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys
USB Hub
Device Version 0.0.4
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 10.0.14393.0, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
Intel(R) Wireless Bluetooth(R)
Device Version 0.0.1
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Intel Corporation
Driver Version 19.30.1646.853, 11-14-2016
Driver c:\windows\system32\drivers\bthusb.sys
Input Devices
Keyboard - Wireless Keyboard Filter Device
Manufacturer Microsoft
Driver Provider Microsoft
Driver Version 1.0.103.0, 6-25-2016
Driver c:\windows\system32\drivers\kbdhid.sys
Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 10.0.14393.206, 6-21-2006
Driver c:\windows\system32\drivers\i8042prt.sys
Mouse - Dell Touchpad
Manufacturer Synaptics
Driver Provider Synaptics
Driver Version 17.0.13.51, 3-22-2014
Mouse - Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)
Manufacturer Microsoft
Driver Provider Microsoft
Driver Version 9.8.113.0, 7-22-2015