Vostro 1510 keyboard last row shifted

Hi pinsleepe,

Please reply with this information

• Which keys are displaying wrong characters?
• Do you hear any beeping sound before the system boots to windows?

You can try to type using the on-screen keyboard and check if wrong characters are displayed. Go to Start>> type 'Onscreen keyboard' in Start Search box.

Sometimes, a static charge accumulates due to which the keys do not respond. To drain the flea power, disconnect the AC adapter, battery. Please also remove any external devices connected to the computer. Once done, press and hold the power button for 20 seconds. Reconnect the battery and the AC adapter.

You may also try to disconnect the keyboard and reconnect it. Disconnect the AC adapter, battery and external devices prior to this step. Please refer to this link: http://support.dell.com/support/edocs/systems/vos1510/en/SM/html/keyboard.htm#wp1179980 

You can run the hardware diagnostics. Please follow these steps:

1. Restart the computer.
2. As the computer boots, press when the Dell Splash Screen appears.
3. When the 'One time Boot menu' appears, highlight 'Diagnostics' using the up/down arrow keys and press Enter.
4. PSA diagnostics will proceed. Press Y on 'Were color bars displayed'. When the test finishes, press N on 'Do you want to run the remaining memory tests' 
5. Press enter on 'Booting Dell Diagnostics'.
6. Press 'Tab' key, select 'Test System' and press Enter.
7. Click on 'Custom Test'.
8. Select 'Keyboard' and run the interactive test.

You can check the computer in Safe Mode. Restart PC>> press F8 2-3 times when the Dell Splash screen appears. The Advanced Boot options menu will appear. Select 'Safe Mode with Networking'. Check the last row of the keyboard in notepad.

Hope this helps.

Do write back with the findings