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January 4th, 2013 21:00

What is a SERVER TOKEN PASSWORD?

Hi,

I really need your assistance. My Dell Inspiron 14z did not turn on for 3 days, and when it did turn on it is asking for a PASSWORD or a SERVER TOKEN PASSWORD which I did not set up. I tried to bring it at the store but they couldn't help me aside from they don't know what to do I don't have the receipt anymore. I only have the Service Tag as a proof that I am still covered by my warranty. The prompt appears after I turn it on.

Thanks,,,

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3.1K Posts

January 5th, 2013 00:00

Hi MarkDebb,

Please provide the following information:

  • Do you get the password screen after Dell logo or the Windows logo?
  • What is the Operating system in you computer (Windows 7 / Windows 8)?
  • Did you set up an account password for your computer?
  • What is the exact error message on the screen? Please share a screenshot (if possible).

Please reply if you have any questions.

2 Posts

April 18th, 2013 16:00

sorry, I have the same problem. I don't have any idea about what can I do for solve it. 

I hope you can solve it and help me. 

6 Operator

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2.6K Posts

April 18th, 2013 22:00

Hi dani_manto,

I see that you have also posted for the same issue in a different forum. The issue has been answered by Rajesh R, please refer to this link: http://dell.to/Z37BQ1

11 Legend

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321.3K Points

February 16th, 2014 16:00

Does the system have McAfee on it?

If so...

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101587

2 Posts

February 16th, 2014 16:00

I am having the same issue.  I purchased a new Inspiron 14Z last Friday.  Turned it on and set it up.  Today, Sunday, I tried to turn on again and I got the Dell Logo.  I found on this site how to get the laptop to boot up.


NOW, It is asking for a password.  I DID NOT SET a password when I set my new laptop up last Friday.  How do I get around this issue?

Operating system WIndows 8

DID NOT set up an account password

No Error message.  Just asking for a password.

Thanks,

1 Message

May 31st, 2014 04:00

i also have the same problem it happens when i on the laptop the dell logo come after that it ask

1- used password

2- server token password

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