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35565
August 15th, 2014 00:00
White vertical lines while booting up and blank screen in display
Hi,
I have dell studio 1537 laptop. Laptop has problem with the display. Laptop boots up with a white vertical lines and there will be no display after that. Only a blank screen will be displayed. Some times Laptop is working fine, but even then if i play some movies, display will go off. I have given the laptop to Dell service center and they told this is the graphics card problem. Remelting the graphics crad ballsmight make it work, but it is not 100% guarantee. laptop worked fine for some days after the service, but again the problem has started. what is the dsolution for this problem. Should i chage the motherboard and if so how much it will cost. will there be a life after changing the motherboard or it is advisable to chaange tha laptop. Laptop is around 4 years old.
DELL-Sujatha K
Community Manager
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3.3K Posts
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August 15th, 2014 01:00
Hi athma144,
Please connect an external monitor & check if there is display on it. Also run diagnostics on the LCD screen. To test the display shut the system down, next press and hold the letter ‘D’ on the keyboard and press the power button. This will initiate diagnostics on the display. Check the status of the display and please revert.
athma144
3 Posts
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August 15th, 2014 07:00
DELL-Sujatha K
Community Manager
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3.3K Posts
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August 16th, 2014 02:00
Hi athma144,
Updating the video driver should resolve the issue. Click on the link below, enter the system service tag and click Submit. Select the Operating system from the drop down list to get drivers for your system model:
http://dell.to/14Xsnmd
Restart the system after the update & check. Reply with yout findings.
athma144
3 Posts
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August 24th, 2014 10:00
Hi,
I have updated the video and still the problem persists. Is ther any way to resolve this issue or changing the mother board is the only viable option. Laptop is working fine in safe mode. Please advise.