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36449
December 9th, 2013 11:00
XPS 12 carbon outer shell - how to clean it?!
I bought a Dell XPS 12 during Thanksgiving from Amazon, sold by Amazon, brand new, not refurbished. I was surprised to find the computer's carbon fiber outer shell pretty stained. I tried my best to clean it off, but nothing worked - nothing made any difference. I tried water, detergent, rubbing alcohol, acetone.
I finally called Amazon and asked for a replacement, which came in just a couple days later (today, 12/9/2013). To my frustration, the replacement machine also had the same types of stains!
I have asked Dell via Facebook (they prompty delete my messages) and Twitter.
I LOVE my XPS - please help me make it look great! How can I clean it?
No Events found!
dallascowboyswo
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2.4K Posts
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December 9th, 2013 12:00
I usually use Glass Plus to clean my Laptops. You can purchase at your local Walmart.
Gus.net
3 Posts
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December 9th, 2013 13:00
Thanks for your suggestion but I have tried and it does nothing on the stains. The material is carbon fiber, and i suspect it got stained still at Dell by someone with some sort of solvent on their hands.
NeoCraig
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February 5th, 2014 10:00
I'm right there with you! While mine didn't come with any spots or stains when I bout it, I noticed that fingerprints and oil from your hands show up very very easily on the carbon fiber. I contacted Dell Support today and got two answers:
1. Use 'any' cleaning liquid with a soft cloth.
or
2. Use a softer cloth with water.
From number 2, he gave me a website to go to:
http://www.instructables.com/id/How-to-clean-a-laptop-screen-with-household-produc-1/
That does nothing to answer the question on HOW to clean the exterior shell. But that's all I could get from the support team. I have yet to try either out, but with the water and cloth, my expectations are not very high. I have cleaned the exterior with rubbing alcohol and was told not to due to being somewhat harsh and when wiped with a paper towel, can scratch the surfaces up with the fibers.
I hope this helps a bit! :emotion-7:
aMeRsDeLL
3 Posts
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July 9th, 2014 23:00
Hello there mate..
I've read this thread after purchasing this laptop and since then I havent found a way to clean my laptop.
Any luck with this problem ? any recommendations ?