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arctec34
Bronze

XPS 13 9365 2-in-1

Hi there - have a new XPS 13 2-in-1 and I have not yet been able to get the screen to rotate when in tablet mode / tented. I've done plenty of searches and have found the following:

http://en.community.dell.com/support-forums/laptop/f/3518/t/20005069

en.community.dell.com/.../20009342

I have updated the drivers per the other threads, but whenever I run the system detect and update via the Dell website, it comes up saying that I need to update the same driver, again, even though it said it installed successfully.

The one driver that I believe is causing the issue is the "Intel Integrated Sensor Solution Driver".

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14 Replies
Saltgrass
Platinum

RE: XPS 13 9365 2-in-1

Check in the notifications area and see if there is a Rotate block.  If there is, it should allow the system to rotate.

The driver for the Integrated Sensor will not install, possibly because it has some numbers in common or is the same driver.  I just ignore it and my screen rotates normally.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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arctec34
Bronze

RE: XPS 13 9365 2-in-1

There's no rotation block / toggle in either desktop or tablet mode.

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Saltgrass
Platinum

RE: XPS 13 9365 2-in-1

OK, mine says Rotation Lock.  It is inactive until you move the lid more than 180 degrees.  When you do that the keyboard should be locked out.

I am assuming you have a new system so all drivers are installed?

If you look at Settings - Notifications, it should show the Rotation Lock block.  When you first rotate the system you should be asked if you want to rotate or not.

There are keyboard commands to change the screen orientation.  I will look for those but if you find them, try changing the screen manually.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Saltgrass
Platinum

RE: XPS 13 9365 2-in-1

There should also be settings for Rotation on the Settings-System-Display page.  

Rotate the system through different angles and let is sit for a second in each position, 180, 270, 90 degrees.  It may need to calibrate.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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arctec34
Bronze

RE: XPS 13 9365 2-in-1

It is a new system, and I have gone through the process of updating drivers multiple times.

In tablet mode (rotated more than 180 degrees), the keyboard is locked out, but there is no Rotation Lock anywhere, including within "Add or Remove Quick Actions" under Settings / "Notifications and Actions".

Additionally, in Settings / "Display", there is no setting for Rotation. Let me know if you have any other ideas - appreciate the help.

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Saltgrass
Platinum

RE: XPS 13 9365 2-in-1

If you go back to the Settings and System - Display, there are a Orientation and Rotation Lock option.

In normal mode, can you use the Orientation to change the screen?  In the configuration, if you were to have the Rotation Lock option, it should be locked out.

If you put it in a 2-in-1 mode, the Rotation Lock should be enabled and the Orientation should be locked.

Have you tried Tablet mode, different from Desktop mode, on the system?

As far as I know, all of the drivers related to the screen changing are in the chipset area.  If the system is not going to work, you might try uninstalling and then reinstalling those drivers.

Do you have anything open on your screen which may be keeping it from rotating....?

I suppose we cannot rule out an accelerometer problem with your system or one of the other position sensors.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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arctec34
Bronze

RE: XPS 13 9365 2-in-1

Normal Mode: In Settings / Display, there is only an "Orientation" option, with your normal four choices. No rotation lock anywhere.

in Tablet Mode: Same exact thing - can change orientation via the same selection box, and no "Rotation Lock" anywhere.

I just did this with nothing open on my computer.

How would I go about removing the specific driver software and reinstalling it?

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Saltgrass
Platinum

RE: XPS 13 9365 2-in-1

I will go through the drives to see if I can tell which one it might be.  But for now, open the Device Manager and check to see if there are any Unknown devices or any with a yellow triangle.

If you don't know, open Device Manger using the Winkey+X menu or right click the Start button.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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arctec34
Bronze

RE: XPS 13 9365 2-in-1

There are no unknown devices, just confirmed; no yellow triangles either.

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