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cannot restore inspiron 1318 from partition
I need to restore a trojan infected hard drive on an inspiron 1318. i can get to the "repair the computer" using the F8 key. A screen opens that shows "other user" then requests user name and password. I KNOW the user name and password. It will not accept anything. I tried using "administrator" and no password and everything I enter is rejected. I even went into bios and disaabled any need for passwords. No luck. I have the restore CD. The trojan is monopolizing my memory. When I try to restore from the CD, it tells me that I do not have enough available memory to do a restore (for the temporary fiels) Please if anyone has experienced this and knows the answer.... please share!!!!!
DELL-Royan S
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April 28th, 2012 22:00
Hi,
Welcome to the Community. Have you tried booting of the OS disc and doing a PC restore? Try the below link.
smsoftdev-solutions.blogspot.in/.../how-to-restore-dell-factory-image-when.html
If it still asks for a User name and Password then the only option is to manually reinstall windows. Use the below link for help.
support.dell.com/.../document
Thank you
Royan