Unsolved
1 Rookie
•
8 Posts
0
1634
October 1st, 2020 03:00
Audio Mixer not working Dell 3668
So, I have an audio mixer. I basically use it as an audio interface I have my mic plugged into it. It worked fine like 2 weeks ago, but now when I plug it in, (I plug it in using a 3.5mm jack on the front panel) it would usually show the MaxxAudioPro pop up but now it doesnt. I tried on other devices, it doesnt show up the pop up too. and when I plugged the audio mixer in, it says that nothing is plugged.
fireberd
9 Legend
•
33.4K Posts
0
October 1st, 2020 06:00
MaxxAudio requires the Dell supplied Realtek sound driver, specific for your model. Did you install a different version? (sometimes Windows updates will do this so check the updates). If this is the case, reinstall the Dell Realtek for your model.
If the Realtek was not upgraded, Recycle the Realtek sound driver and see it that helps. Go to the Device Manager (Right click on the Window start icon in the lower left to access menu with Device Manager). In Device Manager go to the Sound, Video and Game Controller Section. RIGHT click on the entry for the Realtek and then LEFT click "Uninstall". DO NOT uninstall the Drivers. Restart the PC and when Windows starts it will reinstall the Realtek. Connect the mixer and see if this restored the connection.
BTW, I'm a musician and have a recording studio.
DaKiaClapz
1 Rookie
•
8 Posts
0
October 1st, 2020 21:00
Ok now, I tested a youtube video. I have no sound.
DaKiaClapz
1 Rookie
•
8 Posts
0
October 1st, 2020 21:00
@fireberd Thanks for replying. I went over to the Dell support site and checked in drivers and downloads. It detected my system as a Dell 3668. In the Realtek HD Audio Drivers, it says alot of other devices for it, but it doesn't include my system. But it detected my system right?
DaKiaClapz
1 Rookie
•
8 Posts
0
October 1st, 2020 21:00
Alright, It reinstalled Realtek. I plugged it in again, no dice..
DaKiaClapz
1 Rookie
•
8 Posts
0
October 1st, 2020 21:00
Wait, sorry for all the replies, you must be flooded with notifs now. I unplugged the mixer now I have sound again.
DaKiaClapz
1 Rookie
•
8 Posts
0
October 1st, 2020 21:00
And what do I not uninstall? The one you are telling me to uninstall is the Realtek device right?
fireberd
9 Legend
•
33.4K Posts
0
October 2nd, 2020 03:00
Have you tested the mixer output on some other PC or amp to make sure its not the mixer, or cable? Always a possibility. That would be the next step to verify the mixer and the cable you are using to connect the mixer to the PC.
fireberd
9 Legend
•
33.4K Posts
0
October 2nd, 2020 13:00
Another point is the Pink "Mic In" jack on the rear. This takes a standard 3.5MM TRS plug.
If the mixer (and cable) work on another computer or amplifier, try the Mic In with a standard TRS plug. If it works OK with the rear mic jack, may be some hardware problem with the front jack or cabling.
DaKiaClapz
1 Rookie
•
8 Posts
0
October 2nd, 2020 20:00
speedstep
9 Legend
•
47K Posts
0
October 2nd, 2020 21:00
The oem codec needs to be installed.
It gets borked with every feature update.
https://www.dell.com/support/home/en-us/drivers/DriversDetails?productCode=inspiron-3668-desktop&driverId=RR39G
https://dl.dell.com/FOLDER04333254M/4/Realtek-High-Definition-Audio-Driver_RR39G_WIN_6.0.1.8142_A06.EXE
DaKiaClapz
1 Rookie
•
8 Posts
0
October 4th, 2020 20:00
It still doesn't work..