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amit800

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1540

March 6th, 2018 02:00

Dell Inspiron 2320 Wireless Mouse & Keyboard Unresponsive

hi

 my keyboard dell wireless and mouse is not working

service tag no is

DELL-Jesse L

Moderator

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17K Posts

March 6th, 2018 06:00

amit800,

Below are some things to check.

This problem may occur if one or more of the following conditions are true:

  • The batteries that you are using are rechargeable.
  • The batteries that you are using are low in power.
  • The receiver is plugged into a port that is not working.
  • The wireless device that you are using has trouble synchronizing with the receiver. There may be interference from other wireless devices.
  • The color of the wireless pointing device pad is preventing the wireless pointing device from suspending itself.
  • There may be a connection problem in the battery compartment or on the recharge base.

To test the quality of the port connection, try the following methods:

  • Connect the device to a different USB port on your computer to eliminate any problems that are associated with a specific USB port.
  • Bypass any port replicators, USB hubs, KVM switches, and similar devices. Instead, connect the receiver directly to the USB port on the computer.

Your keyboard and mouse work by sending wireless signals to a USB receiver that came with your setup. This might be a small hub that plugs into a USB port with a wire, a small dongle similar in size and shape to a thumb drive, or a very tiny unit that is barely visible once you slide it into a USB port. Sometimes the receiver gets out of sync with the wireless devices, causing them to stop working.

Resyncing the setup is fairly easy. There is usually a Connect button somewhere on the USB receiver. Press that, and a light on the receiver should start flashing. Then press the Connect button on the keyboard and/or mouse and the flashing light on the USB receiver should stop. Your receiver is now synced with the keyboard and/or mouse.

If your receiver does not have a Connect button, refer to the directions that came with your mouse or keyboard to find more specific instructions for reconnecting your devices.

 

RoHe

10 Elder

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44.3K Posts

March 6th, 2018 10:00

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