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August 24th, 2020 07:00

Dell Inspiron 5490 AIO Display screen

When I woke up my AIO desktop..I found that the display was weird.

Can someone help me understand.WhatsApp Image 2020-08-21 at 10.38.44 AM.jpeg

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August 24th, 2020 07:00

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

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August 24th, 2020 10:00

@naandhaan   What version of BIOS do you have installed?

The latest version of BIOS is 1.5.2, which, quote:

Fixed the issue where the system screen flickers and appears to be distorted after resuming from sleep mode.

Read and follow the instructions to update BIOS carefully. Manually download the update file onto your desktop. Do NOT let SupportAssist or Dell Update manage the update for you.

Make sure all apps and windows are closed. Temporarily disable your anti-viral app. Then double-click the BIOS exe file on your desktop. Leave PC alone until it's back to the desktop. PC might reboot itself several times during the update. Just leave it alone. When you're finally back at the desktop, make sure your anti-viral is running again.

2 Posts

August 25th, 2020 06:00

Thank you RoHe  @RoHe ..

 

Your instruction definitely helped me but it could not find out the solution.

 

I understood that it is an accidental damage of screen causing it.

 

@DELL-Cares 

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August 25th, 2020 11:00

@naandhaan   - Sorry the BIOS update didn't help.

If this system is under warranty contact Dell Tech Support. Have Service Tag handy...

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