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Last reply by 10-28-2021 Solved
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2 Bronze
2 Bronze
18484

Dell update in Windows 11

I've got the latest build 22000.120 of Windows 11 installed and operating perfectly on an Inspiron 27 7700 AIO.

However for some reason, the Dell Update feature will not load. It hangs for sometime and then disappears. The icon stays in the tray but literally is inoperable. Any clues anyone?

Solutions (2)

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10 Diamond
16962

According to Dell: "...the Windows 11 Insider Build is not a supported operating system."

So not surprising their software doesn't run...

Ron

   Forum Member since 2004
   I'm not a Dell employee

View solution in original post

2 Bronze
2 Bronze
15453

Hey,

If you want to update your windows then you can do it for free. Read the complete guide to update the windows 11

View solution in original post

Replies (10)
7 Gold
16989

Best guess is that since Windows 11 is still in Beta, the Dell app is not fully compatible. Once RTM is released you will see updates in Dell apps. Remember that Windows 11 is not 100% stable yet and has a number of bugs that have to be addressed.

However you can repost this in the Windows 11 forum here in case other users have seen the same problem and have seen a workaround.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with GIGABYTE B560M DS3H AC budget build with an i3 10100
Real work on a Latitude E5430
16980

I'm thinking that you're absolutely correct. I'll see how we go as the RTM version comes out. Meanwhile, I've done what you suggested and posted it in the Windows 11 forum. Thanks heaps.

7 Gold
16973

Happy to help out!




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with GIGABYTE B560M DS3H AC budget build with an i3 10100
Real work on a Latitude E5430
10 Diamond
16963

According to Dell: "...the Windows 11 Insider Build is not a supported operating system."

So not surprising their software doesn't run...

Ron

   Forum Member since 2004
   I'm not a Dell employee

16948

Thanks Ron.  I agree.

16944

I am curios 

can you Try Dell SupportAssist and share your observation here 

https://www.dell.com/en-us/shop/supportassistforpcs/cp/supportassistforpcs

 


16937

Yes I have Support Assist installed, but checked it was the latest by downloading the .exe file and reinstalling - it told me the latest version was already installed.

If I go to Update Drivers in my account, it baulks with an error. So I think the "solution" above details the problem.

16908

@adamgosp  - If you want to pursue this, use Revo Uninstaller (free) to uninstall SupportAssist and Dell Update. Be sure to delete all "leftovers" that Revo lists in bold for each app as you work through the Revo screens. (Do not delete anything marked in red on those screens.)

Then manually download and install these apps again from the Support page.  They still may not run because it's a Win 11 Insider Build which isn't supported...

Ron

   Forum Member since 2004
   I'm not a Dell employee

16897

Thanks Ron but as previously I still suspect it's a temporary incompatibility because the RTM hasn't been finalised. 

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