Inspiron 27-7775, USB drive issue

Question

Hello,

Just to tell that I have bought two Inspiron 27 7775 on November 2017, and both have this problem, like you.

- if I plug a USB hard drive, Windows complains that the peripheral is faulty. The hard drive clics and refuse to start spinning.

- if I plug a USB key, it works... but only USB keys work... problem with power drain ?

Everything is up to date, and hardware diagnostics tools found nothing...

Kind regards

SpeedVFR · Accepted Answer

Hello,

Thanks for the details, but I think what you're describing as nothing to do with my problem.

By the way, as I just wrote,Dell seemed to have adressed the issue because, today, I can use and plug a USB disk drive on the lateral USB port of my two AIO.

Regards

DELL-Chris M · Answer

Did you test the USB hard drive on all six USB ports? Did the USB hard drive ship with its own power cable?

lancorp · Answer

As I was perusing the forums as to why the side USB 3.1 port on my Inspiron 7775 (AMD Ryzen) AIO would not work with most USB thumb drives, I happened upon this post.

It's not whether a USB port will supply power to a peripheral or not. All USB ports do that, up to a maximum amount of power specified in the USB spec. What PowerShare does is supply charging power to a USB peripheral (like a cell phone or tablet) when the AIO is TURNED OFF but plugged into AC. It makes it convenient to charge a device while the PC is off.

Now, if I could just figure out why my USB 3.1 port doesn't work on my 7775 (as others have also said with their 7775 and side USB port).

SpeedVFR · Answer

Sorry for the delay, but I didn't receive the notification when my post was answered :-( By the way, by the time I wrote the first post, Dell seemed to solve the issue because as of today, I can plug and use USB disk drive on the lateral USB Port. So is it on your side ? Regards

Inspiron Desktops

Inspiron 27-7775, USB drive issue

Was this post helpful?