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Inspiron 5680, stuck on Aptio Setup Utility
Hello,
My Inspiron 5680 is stuck on Aptio Ultilty Setup and it says.
ROM IMAGE VERSION IS INVALID
It gives me the option to click enter to yes update but doesn't allow me to. How do I fix this?
sharkyheh
13 Posts
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January 11th, 2022 09:00
I have the exact same issue with my Inspiron 5680. Upon bootup holding down Ctrl + ESC does allow me to select either F2 or F12 but both take me to the Aptio Setup Utility stating ROM IMAGE VERSION is INVALID with the option to Update. But does nothing when selecting Yes to Update. Assume my motherboard is dead? Have found nothing on google besides the above post. I called Dell and explained the issue, since out of warranty February 2019, charge is $99 to try to fix. May just go the route of replacing motherboard instead (upgrading).
sharkyheh
13 Posts
0
January 11th, 2022 11:00
I am unable to select Yes to Update.
redxps630
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January 11th, 2022 12:00
have you tried reset jumper plug on motherboard to clear cmos settings?
RoHe
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January 11th, 2022 16:00
@Cyrilsmithva - Read my post here.
And I pinged my Dell tech contacts about both threads.
DELL-Jesse L
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January 13th, 2022 07:00
shrkeyheh,
Was the bios self-updated or if the BIOS update was pushed to your system? What version of the bios is installed?
redxps630
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January 13th, 2022 08:00
Re: I can only assume this tried to install an updated BIOS version and then this issue was introduced.
this happens all the time when Dell recommended BIOS update ruins the bios rendering it not working. lesson is not to heed Dell bot's recommendation to update bios if pc was running fine.
sharkyheh
13 Posts
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January 13th, 2022 08:00
After checking with my son, he vaguely recalls clicking on a Dell update in the bottom right corner. I can only assume this tried to install an updated BIOS version and then this issue was introduced. No idea what version of the BIOS it was at before the attempted update.
sharkyheh
13 Posts
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January 13th, 2022 09:00
Agree 100% to never blindly install Dell updates. Only install as needed. Guess my son was sick of getting the annoying popup message. And now I have a dead computer. I guess I will await for any feedback from Dell Technicians before moving forward with a replacement motherboard.
Seems Dell should be on the hook for this, even though its out of warranty. They deliver a software 'fix' (regardless of their fine print (if there was any) ) that cripples a customer's computer, and now for Dell to analyze and repair it (replace motherboard) the charge is $290 for parts/labor/shippping. smh
Thanks for all the feedback/suggestions.
RoHe
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January 13th, 2022 11:00
@sharkyheh - You can read Dell's policy position on failed BIOS updates here. It varies depending on whether the PC is in or out of warranty
I see @DELL-Jesse L just asked the same questions I did, so they are looking into this issue.
DELL-Jesse L
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February 15th, 2022 05:00
Got a confirmation today from the engineering team. There is no issue with the BIOS on this system.
This BIOS has been extensively tested & released again.
Current finding is that the BIOS 2.9.0 ( w/intel security ) failure will happen only if customer interrupted the BIOS update.
If a BIOS flash update fails, the computer may boot to a BIOS Recovery page that indicates the ROM Image Version is invalid.
Using another computer, download the latest BIOS Recovery Image File of the BIOS (File Name: BIOS_IMG.rcv) from the Dell support website:
Downloading BIOS_IMG.rcv for Inspiron 5680 here.
sharkyheh
13 Posts
0
February 15th, 2022 05:00
Thanks Jesse for the follow-up. Unfortunately, I didn't have an eye in the sky in my son's room to actually see if a BIOS update was actually interrupted (he claims he did click the Install Updates at one point as he was sick of seeing the Dell install updates popup in the bottom right). The fix Dell/you provided didn't work when I tried this weeks ago, Ctrl ESC F12 boot menu always took me to the correupt Aptio setup screen, never to the boot menu....Anywho......
I have resurrected the 5680 by replacing the motherboard with a used board found on Ebay.. So besides my time spent cost was $120. $40 on no a power motherboard, took a chance and $80 a good/used motherboard. Btw I learned new things related to resurrecting dead boards/corrupt BIOS along the way.. Watched you tube videos reprogramming the BIOS remotely (https://www.youtube.com/watch?v=hPKckby54uA) and also how to replace the soldered BIOS chip on the board. I do have 2 dead boards, so if I am bored I may try to play with one of these 2 methods, if successful, I'll have a backup motherboard.
DELL-Jesse L
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February 15th, 2022 05:00
Update-
Got a confirmation today from the engineering team. There is no issue with the BIOS on this system.
This BIOS has been extensively tested & released again.
Current finding is that the BIOS 2.9.0 ( w/intel security ) failure will happen only if customer interrupted the BIOS update.
If a BIOS flash update fails, the computer may boot to a BIOS Recovery page that indicates the ROM Image Version is invalid.
Using another computer, download the latest BIOS Recovery Image File of the BIOS (File Name: BIOS_IMG.rcv) from the Dell support website:
Downloading BIOS_IMG.rcv for Inspiron 5680 here.