3 Posts
0
8496
May 23rd, 2021 13:00
KEYBOARD LIGHT STUCK ON
Today I noticed that there is a light on, on my keyboard. It's NOT the Number Lock or Caps Lock. I looked into it and found out it's the Scroll Lock. I went through the diagnostics on my system (and keyboard), since they're still under warranty. It says that there is an "Aggregate Keyboard" Failure, and I had the choice of them sending me a new part to replace. What causes this? Is there something I can do NOW to turn that light off? Thanks for any help you can give me.
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Mary G
6 Operator
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20.1K Posts
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May 26th, 2021 08:00
Pressing the scroll lock key will turn it off. The key toggles between off/on.
Prowheel
3 Posts
0
May 27th, 2021 07:00
Hi Mary ~
I had tried that, to no avail. I found it out during the diagnostics test I did. They said it was that Aggregate Failure and ended-up sending me a new keyboard.
In the meantime, I had shut the computer off for the night then turned it back on the next day, BEFORE the new keyboard arrived. The light had mysteriously gone-out!
speedstep
11 Legend
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47K Posts
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May 27th, 2021 07:00
small piece of black electrical tape to cover it
Prowheel
3 Posts
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May 27th, 2021 08:00
I never thought of that. I thought that maybe there was something wrong with the keyboard, since I couldn't get the light to go out. When I did the diagnostic test, Dell automatically saw there was a problem and offered to send a replacement part; I did NOT ask for it.
Denuded
1 Message
0
February 24th, 2023 06:00
Same issue with brand new laptop and these fixes do not work.