electroguy
1 Copper

Keyboard and Mouse not working.

I have a Dell Inspiron desktop, with windows 10 loaded.  Yesterday the keyboard and mouse stopped working (both test fine on another computer).  I can boot to the login/clock screen on the computer but nothing else.  I cant get to windows, I cant enter my password.  I cant even see the mouse pointer.  (I cant get to recovery mode.  I cant get to safe mode.  I can press F2 to get to bios and keyboard/mouse works there, but it works no where else).

Any ideas on how to get this to work again?

36 Replies
7- Thorium

Re: Keyboard and Mouse not working.

From your post, the keyboard and mouse ARE working but not in Windows.

This tutorial from the tenforums.com may help you to repair Windows so it recognizes the keyboard and mouse. 

If the repair doesn't work, you are looking at a reinstall.

https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

0 Kudos
Broker10
1 Copper

Re: Keyboard and Mouse not working.

I have the exact same problem. Did fireberd's recommendation work for you?

0 Kudos
Kayzz
1 Copper

Re: Keyboard and Mouse not working.

Have same problem and tried swapping keyboard and mouse to another PC and both work fine. Ports work. WIndows detect both device but once booted neither works just message that device detected and ready to use.

0 Kudos
Missbliss100
1 Copper

Re: Keyboard and Mouse not working.

My Dell Inspiron all-in-one has the same problem.  I tried the “boot to advanced startup”, but I can’t get there.  My touchscreen and the mouse do not work, but my keyboard does.

0 Kudos
7- Thorium

Re: Keyboard and Mouse not working.

Always include the exact PC model and version of Windows in your posts. :Idea:

That way, if there's a trending problem for a specific model, we might be able to get our Dell tech contacts to have a closer look. But without knowing if multiple users have the same problem with a specific model, it's unlikely they'll look into it. :Wink:

Did any of you get a recent BIOS update from Dell or an update from Microsoft through Windows Update?

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
Pooch1
1 Copper

Re: Keyboard and Mouse not working.

Just paid $200 to find out that the latest Microsoft Windows update disabled all the USB ports. Had to go into safe mode and remove the last update. 

7- Thorium

Re: Keyboard and Mouse not working.


@Pooch1 wrote:

Just paid $200 to find out that the latest Microsoft Windows update disabled all the USB ports. Had to go into safe mode and remove the last update.

 


Always include exact PC model in your posts!

Which MS update did you remove?

Dell doesn't test MS updates before they're pushed at us, so this is entirely on MS...again.   :Wink: And without knowing which model PC this is Dell can't investigate...

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
mrsoffe33
1 Copper

Re: Keyboard and Mouse not working.

Dell Inspiron 3847 i3847-2770BK Desktop Intel Pentium

I have experienced the exact same problem. I've tried a keyboard and mouse from another computer and it still doesn't work. It was able to recognize a wireless mouse, so go figure. In the control settings the computer can see the devices but says the "driver is unavailable." I've been able to ask it to troubleshoot, but the problem continues. What is the best solution to this issue?

0 Kudos
7- Thorium

Re: Keyboard and Mouse not working.


@mrsoffe33 wrote:

Dell Inspiron 3847 i3847-2770BK Desktop Intel Pentium

I have experienced the exact same problem. I've tried a keyboard and mouse from another computer and it still doesn't work. It was able to recognize a wireless mouse, so go figure. In the control settings the computer can see the devices but says the "driver is unavailable." I've been able to ask it to troubleshoot, but the problem continues. What is the best solution to this issue?


Which device is seen in Device Manager but no driver, the wired or wireless USB mouse? If it's the wireless mouse, did you install the driver that came with it? If it's a Logitech wireless, go to their site and look for a driver.

Did you recently install either a BIOS update from Dell or a Windows update from Microsoft?

Ron

   Forum Member since 2004
   I am not a Dell employee

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