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October 1st, 2019 03:00

Problems downloading the Recovery and Restore app

Hi

I am trying to create a Recovery and Restore USB drive for my new Inspiron 3670.   I found the following page on Dell Support and have tried to download the tool.

https://www.dell.com/support/article/uk/en/ukdhs1/sln298442/how-to-create-and-use-the-dell-recovery-restore-usb-drive?lang=en 

I have entered my service tag and been provided with a link to download the file however the file name is keyincloud.txt and the downloaded file is around half the expected 585.68 MB.  I have followed the page's advice to change the file type from text to zip but windows can't find anything in the zip.

What am I doing wrong?

Thanks

 

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