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10 Posts
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10137
May 26th, 2018 02:00
BSoD Inspiron 7567
Hi! I just bought my Dell Inspiron 7567. After 3 weeks it had a blue screen. It was stuck at 100% and didn’t reboot so I manually restart it by pressing the power button. Then I went to the SupportAssist Software and It says that I had a Bluescreen occured with the “Stop Code: DRIVER_IRQL_NOT_LESS_OR_EQUAL, Bug check code: 0x000000D1 and What failed: SmbCo10x64.sys”. I just wanted to ask the following:
A. Was the way I manually restarted my laptop okay or did it harm my laptop because I assumed that it was stuck at 100% because 30 mins. had passed and still no reboot happened.
B. What was the potential cause of the blue screen and what is the “SmbCo10x64.sys” mean?
C. Do I need to worry or it’s just normal? Or it’s a major factor? Did it damaged my laptop?
I hope you can answer my questions. Hoping for you reply. Thanks
apandey287
77 Posts
0
May 26th, 2018 10:00
Error “DRIVER_IRQL_NOT_LESS_OR_EQUAL” would occur when your network driver uses an incorrect memory address.
Open Device Manager < Network adapter< Choose your network adapter (eg.Intel (r) dual band wireless-ac 3165)
Right click and click on "uninstall device ".
Restart the laptop and then run windows update.
There is a possibility that your laptop has a virus, so run a full system scan with antivirus or download Malwarebytes and run threat scan.
You should run a SFC scan. This scan will check all of the Windows 10 operating system files or issues and will fix if it finds any. To run this scan click on the windows 10 start menu and type in CMD then right click on command prompt and right click the mouse and select “Run as administrator” In the black window type in "SFC /scannow" (without quotations) and hit enter
Saltgrass
4 Operator
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4.3K Posts
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May 26th, 2018 14:00
You did not install the SmartByte driver, I hope...
Saltgrass
4 Operator
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4.3K Posts
0
May 26th, 2018 14:00
I don't have that driver on my system. I do have an SMBDirect.sys.
Have you added any software which might be meant to allow communications between systems? There is a situation where you cannot see other Win 10 systems in Explorer Network listing after they removed the Homegroup option. It is an easy fix which only requires activating one service.
If you show the driver in Task Manager, you might try ending that process and see if it stops the Bluescreens. If it is starting on boot then it may need to be removed from that startup option also. If it is some software using that driver, the whole thing might need to be dealt with.
Miedrine
10 Posts
0
May 26th, 2018 21:00
What is that? How can I find it?
Miedrine
10 Posts
0
May 26th, 2018 21:00
I recently updated my NVIDIA Driver and the when it was installing it failed. I tried it twice but also failed. I restarted my PC and then I updated it. It was a success. After a few hours when I shut my laptop down, it went bluescreen. Is it possible that the installation of my GPU Driver cause the Bluescreen?
Miedrine
10 Posts
0
May 26th, 2018 21:00
I ran a full system scan and there was no problem. So we can already remove that my laptop has a Virus. I will try the network driver and SFC scan.
Miedrine
10 Posts
0
May 26th, 2018 22:00
I found it. It's installed on my laptop. Is it bad?
Saltgrass
4 Operator
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4.3K Posts
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May 27th, 2018 06:00
I installed and tested it on my system and it did cause sound problems on my system. Not just online but from local music and even System notification sounds. The static comes through the subwoofer and I would uninstall it, as is recommended by others.
I mention it in your situation because a search for the specific driver brought up some references related to Rivet Networks. The best thing to do is get rid of it.
Miedrine
10 Posts
0
May 27th, 2018 12:00
Oh. I'll look into it. So do I have to worry about my laptop? Is it something serious?
Saltgrass
4 Operator
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4.3K Posts
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May 27th, 2018 13:00
The SmartByte is an optional update and you do not need it. But it did not cause a Blue Screen while I was testing.
I have not moved to the latest Bios Update in case that was involved.
Miedrine
10 Posts
0
May 27th, 2018 21:00
Yeah it doesn't do anything on me too. I recently updated my NVIDIA Driver and the when it was installing it failed. I tried it twice but also failed. I restarted my PC and then I updated it. It was a success. After a few hours when I shut my laptop down, it went bluescreen. Is it possible that the installation of my GPU Driver cause the Bluescreen?
Saltgrass
4 Operator
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4.3K Posts
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May 28th, 2018 18:00
All I know is the info you supplied. If you want someone to look at your actual dump files, place them on your OneDrive and give us a link.
Bgon
3 Posts
0
July 13th, 2018 07:00
Did you ever resolve this issue? My new dell desktop is doing the exact same thing, 8 hours out of the box.
Hellberto
1 Message
0
August 29th, 2018 16:00
Mine is doing it a couple of weeks out of the box... I was uploading pics to Prime Photo and started giving me the error and BSoD. I am running Defender and McAfee off line right now and it seems to be letting both the processes go. I am on a desktop and I am not sure I want to uninstall the network adapter?!? how can i get back on line?
PAnDAn
7 Posts
0
April 2nd, 2019 00:00
Did you resolve the issue?
I had blue screens for a while. In the bios setup (press F12 when turning it on, for the menu) I was able to change a setting that helped me.
In performance, only enable 1 core.