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March 20th, 2018 08:00
Black screen at startup continues indefinitely
I have been having problems with my Dell Inspiron 5000.
I shut it down a few weeks back and have been experiencing a plain black screen when I turn it on, no Dell symbol.
I attempted removing all power sources and holding down the power button, reconnecting the A/C capable and powering the laptop up again. It worked initially but after attempting to restart the laptop the same issue started again and this time removing the battery and A/C power cable and holding down the power button didn’t work.
I thought it could be a hardware problem with the screen itself but I noticed that repeatedly pressing the power button and turning the laptop on and off repeatedly would once in a while bring the laptop back to life and to my delight I’d see the Dell logo and be taken to system repair screen. When trying to repair and restart the laptop the same process described before would happen.
Any assistance would be greatly appreciated
I shut it down a few weeks back and have been experiencing a plain black screen when I turn it on, no Dell symbol.
I attempted removing all power sources and holding down the power button, reconnecting the A/C capable and powering the laptop up again. It worked initially but after attempting to restart the laptop the same issue started again and this time removing the battery and A/C power cable and holding down the power button didn’t work.
I thought it could be a hardware problem with the screen itself but I noticed that repeatedly pressing the power button and turning the laptop on and off repeatedly would once in a while bring the laptop back to life and to my delight I’d see the Dell logo and be taken to system repair screen. When trying to repair and restart the laptop the same process described before would happen.
Any assistance would be greatly appreciated
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LSUFAN51
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March 20th, 2018 09:00
In the meantime, I suggest you run diagnostic tool to check the Hardware on system by following steps below:
1. Power on system, quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu in the top right corner of the screen.
2. In Dell Pre-boot menu, select Diagnostic. After quick test finished, select Hard drive and then click Thorough Test Mode. Report back any error code.
LSUFAN51
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March 20th, 2018 09:00
:BigSmile:
Please list exact Dell model number and version of windows.
Example: Dell Inspiron 5548 (5000 series), windows 10. If don't know, please enter service tag number onto the link below.
Support | Dell US
You should see exact model number in your Dell Product Support page. If you don't know service tag number, follow steps in link below:
How to find Dell Service Tag (Official Dell Tech Support)
https://youtu.be/sDPVSHHN-SY?list=PLdLDGmnHB07NVpbsbTGeiW-NLjpVZufxB
Chizeba
9 Posts
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March 20th, 2018 10:00
Inspiron 5558, Windows 10.
Also just used the service tag to run diagnostic tests, no problems were brought up.
Have not tried restarting as yet in fear of not being able to use my system. I attempt to boot into the diagnostics now.
LSUFAN51
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March 21st, 2018 06:00
You did a Custom Test on the hard drive in Dell Online diagnostic tests?
Dell Diagnostic Tests (Official Dell Tech Support)
https://youtu.be/LPxDpsH1eZU
Chizeba
9 Posts
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March 21st, 2018 07:00
LSUFAN51
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March 21st, 2018 08:00
If there aren't any failed windows updates:
Type Create A Restore Point onto the search box, click on System Restore, select Next, place check mark within box by Show More Restore Points. I suggest you select the date before the black screen problem occurred. The tool will go back to when the computer work normally.
Note: System Restore does not affect any of your documents, pictures, or any other personal data. Recently installed drivers and programs might be uninstalled
LSUFAN51
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March 21st, 2018 08:00
The black screen problem happen only on battery power ? If no, type Settings onto [Cortana] search box, select Update & Security, click on View Installed Update History. Please check if there are failed updates. Any failed windows update could cause problems in the startup or within windows 10. Those windows updates provide drivers, firmware and other important stuff for the system.
LSUFAN51
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March 21st, 2018 09:00
I reinstalled Windows yesterday
You having any problems thus far since reinstalling windows 10?
Chizeba
9 Posts
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March 21st, 2018 09:00
The black screen problem is still there. Although my system is a lot faster now, when it eventually decides to work.
Chizeba
9 Posts
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March 21st, 2018 09:00
I just tried that, I'm getting only one restore point from yesterday before I installed an application (I reinstalled Windows yesterday). There are no older restore points.
LSUFAN51
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March 21st, 2018 10:00
It could be the windows updates installing in the startup. What is your default browser ? Chrome ? If yes, some of the add-ons (Chrome) are causing problems such as a slow startup or long black screen. By the way, how long does the black screen occurred? 5 -10 seconds, 1 minute ? You tried performing a clean boot to help diagnose the Startup problem. If no, expand windows 10 in link below and then follow steps to perform clean boot. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This might helps eliminate software conflicts.
How to perform a clean boot in Windows - support.microsoft.com
LSUFAN51
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March 21st, 2018 10:00
You could also consider disabling any unnecessary programs running in your Startup such as McAfee. Type Task Manager onto [Cortana] search box, and then click on Startup.
How To Use Task Manager (Official Dell Tech Support)
Chizeba
9 Posts
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March 21st, 2018 12:00
The black screen can last for days, if Ieave it long enough (longest I've left it is 48hrs and it was still unresponsive). As the title the topic says, it continues indefinitely.
I'll try to clean boot and get back to you.
Thanks for the help.
Chizeba
9 Posts
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March 21st, 2018 13:00
When attempting to reboot, the screen showed the usual “Restarting” with the blue background, then the screen went black as expected but hasn’t come back to life since. The same black screen problem as before only this time while attempting to restart. It’s been black for 30 mins now.
I’ll be forced to physically shut down the laptop by long pressing the power button and repeat the process of turning it on and off repeatedly until I see the Dell logo and it boots normally.
Chizeba
9 Posts
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March 22nd, 2018 07:00
Thanks so much for the help. I'll be sure to contact them. Seems like my system is running BIOS version A14. When I attempt to update the driver it says all is up to date.