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October 4th, 2020 13:00
D6000 - HDMI and Display port does not work
Hello,
The HDMI and Display port output of my D6000 does not work. I tried it using an Asus and HP elite book laptop, using USB3 and USB C and with 2 different monitor (Asus & HP). I have installed the latest driver available on the Dell web site. I also have updated all drivers of the HP laptop.
Please give the proper community if I am not at the right place
Thanks
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DELL-Cares
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October 5th, 2020 07:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
FROTH
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October 5th, 2020 08:00
The issue still occurs. It is something with the external monitor connection as the shifting does not occur when its not connected. This is all connected via the USB C Dell device that has a HDMI, network, USB and VGA ports. I am using the HDMI port.
DELL-Jesse L
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October 5th, 2020 08:00
Froth,
Update to the latest USB 3.0 host controller driver.Unplug from the power, wait 10 seconds, and then reconnect